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Claims
Claims and settlement issues are the top public complaints in the regulated P&C and auto insurance sectors in Ontario, according to Financial Services Regulatory Authority of Ontario’s (FSRA) complaints report for the 2021-22 fiscal year. “The most common examples of claims and settlement complaints FSRA receives are from consumers asking FSRA to get a favourable […]
By Jason Contant | November 3, 2022
3 min read
The semiconductor chip shortage — a byproduct of the demand for advanced electric vehicle (EV) technology — has caused repair challenges for car rental services, says one expert at the Insurance Brokers Association of Ontario (IBAO) Convention in Toronto. However, insurers can still improve their customer’s experience amid these service challenges, which include COVID-related delays, […]
By Alyssa DiSabatino | November 3, 2022
2 min read
VANCOUVER, Wash. – The latest in a series of vigorous mid-fall storms is bringing wind, rain and snow to large sections of British Columbia. Snow or rainfall warnings are posted across most of southern B.C., the central Interior, Prince George and Peace River regions, Environment Canada says downpours over the inner south coast, including eastern […]
1 min read
EAST ST. PAUL – Mounties in Manitoba are investigating a large house party in a rural area outside Winnipeg that they say resulted in at least one assault and extensive damage to the property and police vehicles. Red River North RCMP say they responded to numerous calls on Saturday evening about a house party involving […]
By Jason Contant | November 1, 2022
Saskatchewan’s public auto insurer has been ordered to pay partial rehab benefits to an auto accident victim who suffered a relapse of his medical condition after initially showing “maximum medical improvement” following his accident, according to his doctors. The injured driver had a medical pre-condition before his accident. Saskatchewan Government Insurance (SGI) argued his pre-condition […]
By David Gambrill | November 1, 2022
OTTAWA – More than five months after a powerful storm damaged property and left people without power for days, the City of Ottawa has yet to be reimbursed by the provincial government for its recovery costs. The derecho, a line of intense, fast-moving windstorms, originated around Sarnia, Ont., on May 21 and travelled north to […]
By Jason Contant | October 31, 2022
Imagine you’re a client who calls your broker to talk about renewing a policy, only to find they’ve sold the business and moved to Florida. It’s hardly an elegant retirement notification. A client would much rather be told about the sale, who the new owner is, how to reach them, and get assurances they’ll still […]
By Phil | October 31, 2022
Did a toilet backup cause $35,700 worth of damage to the cell phone stock of a retail business, as argued by Gore Mutual, or $105,000, as the business owner claimed? Neither side agreed with the appraised value of the losses, which featured a controversial (but cost-efficient) sampling method to determine damage to the cell phone […]
By David Gambrill | October 28, 2022
VANCOUVER – BC Hydro says electricity has been restored to most of its more than 100,000 customers blacked out during the first powerful storm of British Columbia’s late-arriving fall, but forecasters warn more foul weather is on the way. The BC Hydro website shows only 1,200 homes and businesses, most of them in north-central B.C., […]
By Jason Contant | October 28, 2022
Monitoring your company’s systems and processes, as opposed to monitoring the work output of your individual employees, may be the answer to boosting your company’s productivity by 9% to 10% annually, suggests a new article by Harvard Business Review. A little over half (52%) of Canada’s P&C insurance industry is working from home in some […]
By David Gambrill | October 27, 2022
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