Insurance & Risk, Analysis, Events and Careers
Claims
Want to create an excellent customer experience for your clients? Make sure you are picking the right vendors, says Hans Reidl, senior vice president of claims with Economical Insurance. “The supply chain… are the ones that are actually doing the work for our customers to get them back up on their feet,” Reidl said last […]
By Jason Contant | September 16, 2019
3 min read
A 2018 Ontario court ruling in favour of Wawanesa, arising from a collision involving a truck rented to deliver furniture, has been overturned on appeal. On Oct. 29, 2010, Hy Kiet Liu was in a vehicle that was rear-ended by a rented Ford CTV truck driven by Maroof Mahamood. Mahamood was using the truck to […]
By Greg Meckbach | September 13, 2019
The “alarming trend” towards increasingly severe and frequent weather events causing higher insurance payouts continues in 2019, with close to $900 million in insured losses recorded already so far this year. In 2018, insured damage from severe weather across Canada exceeded $2 billion, the fourth-highest amount of annual losses on record. The country has averaged […]
By Jason Contant | September 13, 2019
2 min read
As the chief claims officer for Wawanesa Mutual Insurance Company, Erin Fischer hears one question all the time. “The Number 1 question I get is: Do you need to hire claims people who are technical experts?'” Fischer said Wednesday. Although technical expertise is very important in claims, empathy is an essential ingredient, Fischer suggested during […]
By Greg Meckbach | September 11, 2019
If your client suffers a ransomware attack, should they pay the ransom to get their systems up and running again? And if they do pay, does that guarantee the cyber criminals who locked down the systems in the first place will restore them? To pay or not pay has been a point of contention within […]
By Jason Contant | September 11, 2019
“Does anybody here like to buy insurance?” a Scotiabank executive asked attendees at Insurance Nexus’ Connected Insurance Canada conference in Toronto Tuesday. “Let’s be honest,” said Fernando Moreira, senior vice president of global insurance at Scotiabank. “I always come with that question because I don’t like it, never liked it.” Then he asked a second […]
HALIFAX – In an era when storms with hurricane-force winds are expected to keep battering Atlantic Canada, experts say the region should make major changes to electrical grids, shoreline defences and even the types of trees being planted. Work continues today to reconnect customers after post-tropical storm Dorian knocked out power to 80 per cent […]
More than 100,000 Atlantic Canada homes and businesses were still without power three days after Dorian hit Nova Scotia, but the latest hurricane to hit Canada’s east coast should be easier for the industry to handle than the May 4 wind storm that hit central Canada in 2018, one industry executive suggests. A catastrophe that […]
By Greg Meckbach | September 10, 2019
Clients with dune buggies or with snowmobiles that carry more than two people will no longer be able to get those vehicles insured by Intact starting next year in Nova Scotia. Intact considers dune buggies as “too risky,” wrote Jennifer Nicholson, a members of the Nova Scotia Utility and Review board, in a decision released this […]
By Greg Meckbach | September 9, 2019
MONTREAL – Conservative party Leader Andrew Scheer is trying to reassure Canadians that if elected, his government would better protect their personal information following recent high-profile security breaches at major corporations that compromised the data of millions of Canadians. A Conservative government would also create a certification system to let consumers know whether certain digital […]
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