Claims

One key factor in creating a great customer experience

Want to create an excellent customer experience for your clients? Make sure you are picking the right vendors, says Hans Reidl, senior vice president of claims with Economical Insurance. “The supply chain… are the ones that are actually doing the work for our customers to get them back up on their feet,” Reidl said last […]

By Jason Contant | September 16, 2019

3 min read

Judges & insurers disagree: Who really rented this truck?

A 2018 Ontario court ruling in favour of Wawanesa, arising from a collision involving a truck rented to deliver furniture, has been overturned on appeal. On Oct. 29, 2010, Hy Kiet Liu was in a vehicle that was rear-ended by a rented Ford CTV truck driven by Maroof Mahamood. Mahamood was using the truck to […]

By Greg Meckbach | September 13, 2019

3 min read

Have insured cat losses already reached $1 billion this year?

The “alarming trend” towards increasingly severe and frequent weather events causing higher insurance payouts continues in 2019, with close to $900 million in insured losses recorded already so far this year. In 2018, insured damage from severe weather across Canada exceeded $2 billion, the fourth-highest amount of annual losses on record. The country has averaged […]

By Jason Contant | September 13, 2019

2 min read

You can’t teach claims adjusters this skill

As the chief claims officer for Wawanesa Mutual Insurance Company, Erin Fischer hears one question all the time. “The Number 1 question I get is: Do you need to hire claims people who are technical experts?'” Fischer said Wednesday. Although technical expertise is very important in claims, empathy is an essential ingredient, Fischer suggested during […]

By Greg Meckbach | September 11, 2019

3 min read