HCAI Information Site Launched

As the Health Claims for Auto Insurance (HCAI) pilot is re-launched, so too has the newly updated information site — www.hcaiinfo.ca.

During the last rollout, the site did exist, but was only intended to be used as an update to the HCAI project and not as a training tool, Allison Brand, senior business advisor with Insurance Bureau of Canada, told delegates during an Ontario Insurance Adjusters Association seminar in Toronto.

However, in the middle of the rollout, the site was changed to become a training site and it ended up becoming very confusing, even more so as there was only one entry point for both health care facilities and insurers.

After HCAI was put on hold, the first thing Brand and her team did was to work on developing a new information site.

This time around, the site has four separate entry points — insurers, health care provider/facility, media/public, and PMS practice management vendors.

Within each entry point is a completely customized site developed strictly for that audience. On the home page is also a barometer which shows, in red, yellow or green, how quickly the system is running. •