Claims

Get ready for hundreds of claims from Barrie twister

The industry will probably see well over 200 claims from the July 15 tornado that hit Barrie, Ont., says a wind damage expert who has looked at the affected area. “I expect the total number of damaged houses was about 200 – that kind of range,” Western University engineering professor Greg Kopp told Canadian Underwriter […]

By Greg Meckbach | July 21, 2021

2 min read

The legal pitfalls of online and over-the-phone insurance applications

A property insurer can be stuck paying out on a claim even though the client made a “material omission” on their insurance application, but the industry can mitigate this risk by being especially careful when taking applications over the phone or online, a Vancouver insurance lawyer suggests. “When placing policies by telephone or online, where […]

By Greg Meckbach | July 20, 2021

5 min read

Look for AI to “hyper-personalize” customer experience in 3-5 years: Aviva exec

Hyper-personalization of customer experience in three to five years’ time is a big reason why the property and casualty insurance industry is ramping up the use of artificial intelligence and machine learning now, an Aviva Canada tech executive suggests. “I think customization and simplification of customer journeys is going to be very critical,” Baiju Devani, […]

By David Gambrill | July 20, 2021

4 min read

Why your clients may not have the high ground on overland flood risk

Many homeowners opt not to buy overland flood coverage and this could leave them uninsured in the event of a severe rain storm. “Overland flooding is any water that comes into your house through the windows or door or anything that is not the pipes. Any serious rain storm might cause that to happen,” said […]

By Greg Meckbach | July 19, 2021

2 min read