Soft Skill and Crisis Management Training By The Insurance Institute

In today’s competitive insurance market, insurers are emphasizing the value that empathy and compassion bring to claims service. Marlene Landry’s experience with victims of the Halifax fire sheds light on the importance of having training available to help insurance professionals deal with clients emotionally affected by a loss.

Inspired by Landry’s story, the Insurance Institute, Toronto location, is bringing soft skill and crisis management training to brokers/agents, underwriters and adjusters. On Nov. 3, 2009, from 12:00 p. m. to 1:00 p. m., Martin Gyoroky, executive general adjuster, AIM Underwriting Ltd., will host a webinar called Crisis Management for Insurance Professionals. Anyone wishing to get more information about the session or to register for this webinar, contact Nancy Rivera at 416-362-8586 ext. 2244 or email: GTAseminars@insuranceinstitute.ca