Dominion picks Guidewire for claims-handling technology

The Dominion of Canada General Insurance Company, a property and casualty insurer of cars, homes, and businesses across Canada, has selected Guidewire ClaimCenter as its next-generation claims processing system.The ClaimCenter is a product of Guidewire Software, a provider of technological solutions to property and casualty and workers’ compensation insurers. Recognizing what it calls “the limitations of its existing legacy claims technology,” Dominion reported in a press release that it “proactively embarked on an extensive search for a replacement system.” Guidewire ClaimCenter was selected to support the end-to-end claims handling process for all lines of business. Legacy system replacement will be completed in a phased approach over the next several years, Dominion announced in a joint press release with Guidewire.”We found Guidewire ClaimCenter’s extensive functionality, intuitive web interface, and ease of implementation particularly attractive,” Jerry Dalla Corte, Dominion’s vice president of business process delivery and information (BPDI), said. “ClaimCenter met all of our functional requirements and will provide us with a solid technology foundation, enabling us to step up the levels of service we provide, particularly in regards to policyholder communications.”Using ClaimCenter, The Dominion will be able to: Automate and streamline claims processes for all lines of business; Leverage a modern, web-based application that is simple to implement and easy to maintain; Enhance management reporting capabilities within the claims department and with other internal stakeholders; Automatically and consistently route claims and tasks based on business-rule driven workflows; and Preserve system enhancements while deploying new product versions, allowing The Dominion to take advantage of new functionality that Guidewire continues to add while maintaining their own system changes.