SMART welcomes CARSTAR as national vendor

CARSTAR Automotive Canada has signed a national agreement to utilize the claims portal, SMART Insurance Technology managed by CGI Insurance Business Services. CARSTAR’s 114 nationwide locations will now begin to receive assignments from SMART users. The SMART portal automates and streamlines the communication process between claim adjusters and other participants on a claim driving quality customer service and efficiencies.Fred Silvestri, director, SMART Insurance Technology at CGI, says now that CARSTAR has joined the SMART portal they will not only receive assignments more easily from SMART users but also “help establish SMART as the industry claims portal bringing various benefits to vendors and adjusters alike.” CGI’s SMART is a property and casualty insurance claims management portal that uses automation to transmit electronic assignments with all relevant coverage and claim information to vendors immediately as the claim is initiated. CGI says SMART reduces initial claims handling time by as much as 40% and facilitates real-time communications between adjusters, third party partners and vendors. In addition, SMART enables wireless information access and provides document management, consolidating all information into one central file. The benefits, according to CGI, include increased adjuster efficiency, reduced cost of claims and expenses and improved customer satisfaction.