2025 Executive Outlook | Matthew Turack, CAA Club Group of Companies

We are still facing tough times. As an industry we need to continue to prioritize affordability while always looking for opportunities to add value for policyholders.

The next few years are going to be all about resilience. From the continuing issue of auto theft and expected Ontario auto insurance reforms to the growing rate of national catastrophic weather events, we will all have a lot to navigate.

If we are proactive and focus on resilience measures, we can mitigate these issues and keep things stable.

We need to be creative and consider how we can find solutions that help our policyholders, associates and communities. Whether it’s personal lines or commercial lines, there is a lot more room for innovation regarding the products we create and the services we provide.

That said, there will be a lot of change over the next couple of years.

We are on the front lines of many prominent issues like auto theft and auto insurance reforms, which affect people in tangible ways. We must continue to embrace the change that will happen over the next 18 months and beyond. We are proactively planning for various scenarios that could play out over the next couple of years.

We are dedicated to helping our consumers prepare for the future by answering questions and guiding people to make the right decisions for their needs. Confidently being that first line of communication will strengthen the sector and raise our collective reputation during a continued time of uncertainty.