Industry
Virtual meetings during the pandemic have allowed brokers to conduct more structured client meetings with a sharper focus, according to an expert from Aon. Sixteeen months ago, at the onset of the global pandemic, video meetings produced some confusion because everyone was dealing with an unfamiliar situation, Bill Besse, chief client officer, commercial risk solutions […]
By Adam Malik | July 8, 2021
2 min read
Westland Insurance acquires two digital brokerages to beef up its tech offerings to brokers, homeowners and renters
By David Gambrill | July 8, 2021
The top public health official in Ontario’s Niagara Region says he wants the U.S.-Canada border to stay closed until the fall even as local business leaders and politicians call for the opposite to support the area’s tourism-reliant economy. Dr. Mustafa Hirji said the risk of reopening the border this summer is too great, especially with […]
3 min read
James Russell, a former senior executive with The Dominion of Canada General Insurance Company and Aviva Canada, is now leading The Toronto-Dominion Bank’s property and casualty insurers. Russell’s appointment results from a re-assignment of several TD senior managers. Russell has replaced Raymond Chun as CEO of Security National Insurance Company, TD Direct Insurance Inc., TD […]
By Greg Meckbach | July 7, 2021
Now that the global pandemic has expedited the use of artificial intelligence in auto insurance claims processing, carriers are left with a simple choice, according to one industry AI expert — invest or be left behind. The promise of processing claims through AI has been some time in the making, said Olivier Baudoux, senior vice […]
By Adam Malik | July 7, 2021
CALGARY — If not for COVID-19, Valerie Whitt might never have summoned the courage to quit her job. The 50-year-old Markham, Ont. woman had been a project manager for Ontario Health for 13 years. She felt drained and exhausted from battling traffic to and from her downtown Toronto office for up to two hours every […]
4 min read
Evolving privacy legislation, increasing cyberattacks and new technologies are changing the way the insurance industry is looking at biometric data. Are your customers’ risk mitigation strategies keeping up? These days, collecting biometric information from staff or customers could be as easy as, well, turning on a CCTV camera. However, some companies have found themselves […]
July 7, 2021
While recall trends generally fluctuate by industry, Crawford & Company (Canada) expects an overall upward incline of product recalls in Canada and the United States to continue in the future. Increased automation, the complexity of global supply chains, inconsistent regulations across territories, personnel shortages, changed business models — all of these and more have contributed […]
By David Gambrill | July 6, 2021
When a global pandemic shut down in-person events, one brokerage created a new communications strategy to reach people where much of the world shifted — online. For Antigonish, N.S.-based brokerage AA Munro Insurance, it was important to tell their clients, both current and prospective, they were still connected to their community through the virtual world, […]
By Adam Malik | July 6, 2021
LYTTON, B.C. — The BC Wildfire Service says 212 wildfires are burning in British Columbia as lightning storms swept over several areas of the province. The wildfire service website shows more than three dozen small fires have been sparked across all regions except the Coastal Fire Centre. At least 24 are believed to have been […]
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