Industry
James Russell, a former senior executive with The Dominion of Canada General Insurance Company and Aviva Canada, is now leading The Toronto-Dominion Bank’s property and casualty insurers. Russell’s appointment results from a re-assignment of several TD senior managers. Russell has replaced Raymond Chun as CEO of Security National Insurance Company, TD Direct Insurance Inc., TD […]
By Greg Meckbach | July 7, 2021
2 min read
Now that the global pandemic has expedited the use of artificial intelligence in auto insurance claims processing, carriers are left with a simple choice, according to one industry AI expert — invest or be left behind. The promise of processing claims through AI has been some time in the making, said Olivier Baudoux, senior vice […]
By Adam Malik | July 7, 2021
3 min read
CALGARY — If not for COVID-19, Valerie Whitt might never have summoned the courage to quit her job. The 50-year-old Markham, Ont. woman had been a project manager for Ontario Health for 13 years. She felt drained and exhausted from battling traffic to and from her downtown Toronto office for up to two hours every […]
4 min read
Evolving privacy legislation, increasing cyberattacks and new technologies are changing the way the insurance industry is looking at biometric data. Are your customers’ risk mitigation strategies keeping up? These days, collecting biometric information from staff or customers could be as easy as, well, turning on a CCTV camera. However, some companies have found themselves […]
July 7, 2021
While recall trends generally fluctuate by industry, Crawford & Company (Canada) expects an overall upward incline of product recalls in Canada and the United States to continue in the future. Increased automation, the complexity of global supply chains, inconsistent regulations across territories, personnel shortages, changed business models — all of these and more have contributed […]
By David Gambrill | July 6, 2021
When a global pandemic shut down in-person events, one brokerage created a new communications strategy to reach people where much of the world shifted — online. For Antigonish, N.S.-based brokerage AA Munro Insurance, it was important to tell their clients, both current and prospective, they were still connected to their community through the virtual world, […]
By Adam Malik | July 6, 2021
LYTTON, B.C. — The BC Wildfire Service says 212 wildfires are burning in British Columbia as lightning storms swept over several areas of the province. The wildfire service website shows more than three dozen small fires have been sparked across all regions except the Coastal Fire Centre. At least 24 are believed to have been […]
Working from home more often means a change to the way property and casualty insurance industry professionals do their jobs, as well as the expectations between employee and employer, according to an expert from Aon. “Part of your job duties, they’re going to change now,” observed Robin Daddar, Toronto-based vice president and senior consultant of […]
By Adam Malik | July 5, 2021
BOSTON — In the past few weeks, ransomware criminals claimed as trophies at least three North American insurance brokerages that offer policies to help others survive the very network-paralyzing, data-pilfering extortion attacks they themselves apparently suffered. Cybercriminals who hack into corporate and government networks to steal sensitive data for extortion routinely try to learn how […]
6 min read
Everyone in the insurance industry today must have a minium of five skills, and companies need to hire and manage to these skills, according to an insurance executive. Digital skills, emotional intelligence, resiliency, people-centricity, and being a team player are all must-have skills, according to Erin Fischer, senior vice president and chief claims and regional […]
By Adam Malik | June 30, 2021
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