Industry

COVID-19 doesn’t mean putting your career on hold: Insurer exec

The global COVID-19 pandemic has changed the way people work and learn but similar to how brokerages and insurance companies continued to operate in a new environment, learning and growth opportunities shouldn’t have to stop, said the leader of an insurer during a webinar. It may be tough to think about learning and career growth […]

By Adam Malik | November 24, 2020

3 min read

‘Nasty day’ in Labrador as blizzard dumps 63 cm of snow – and counting

HAPPY VALLEY-GOOSE BAY, N.L. – People in parts of Labrador are facing a few tough shifts of snow shovelling. As a blizzard rips across much of Labrador today, Environment Canada meteorologist David Neil says Happy Valley-Goose Bay was leading the count this morning, with 63 centimetres of snow at the airport. From his post at […]

By Jason Contant | November 24, 2020

1 min read

How this mutual insurer eliminated phone tag

Artificial intelligence is being used now to support human staff with text messaging being a prime example, an Ontario mutual CEO says. “We are seeing a reduction in cycle times that we have now eliminated that dreaded phone tag that really sucks the life out of the customer experience,” Irene Bianchi, CEO of Peel Mutual […]

By Greg Meckbach | November 23, 2020

3 min read

Will Alberta move to a pure no-fault auto insurance system?

An Alberta auto insurance advisory committee has recommended the province move to a pure no-fault system delivered by private insurers, a change that the Insurance Bureau of Canada (IBC) does not feel would be in the best interest of drivers. One of the recommendations of the advisory committee’s report was the move to a pure […]

By Jason Contant | November 23, 2020

4 min read