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The global COVID-19 pandemic has changed the way people work and learn but similar to how brokerages and insurance companies continued to operate in a new environment, learning and growth opportunities shouldn’t have to stop, said the leader of an insurer during a webinar. It may be tough to think about learning and career growth […]
By Adam Malik | November 24, 2020
3 min read
HAPPY VALLEY-GOOSE BAY, N.L. – People in parts of Labrador are facing a few tough shifts of snow shovelling. As a blizzard rips across much of Labrador today, Environment Canada meteorologist David Neil says Happy Valley-Goose Bay was leading the count this morning, with 63 centimetres of snow at the airport. From his post at […]
By Jason Contant | November 24, 2020
1 min read
Artificial intelligence is being used now to support human staff with text messaging being a prime example, an Ontario mutual CEO says. “We are seeing a reduction in cycle times that we have now eliminated that dreaded phone tag that really sucks the life out of the customer experience,” Irene Bianchi, CEO of Peel Mutual […]
By Greg Meckbach | November 23, 2020
An Alberta auto insurance advisory committee has recommended the province move to a pure no-fault system delivered by private insurers, a change that the Insurance Bureau of Canada (IBC) does not feel would be in the best interest of drivers. One of the recommendations of the advisory committee’s report was the move to a pure […]
By Jason Contant | November 23, 2020
4 min read
With the global COVID-19 pandemic affecting specific sectors harder than others, brokers may see the value in the diversification of their offerings so as to not have their business depend on the success of one sector, says one broker leader. However, another argues, a broker being a specialist in a specific area means they are […]
By Adam Malik | November 23, 2020
TORONTO – Loblaw Companies Ltd. has signed a partnership deal with technology company Gatik to test autonomous delivery vehicles in Toronto starting in January. Under the multi-year agreement, Gatik will transport goods from an automated picking facility to retail locations across the Greater Toronto Area. The company will operate five vehicles for Loblaw up to […]
In the Canadian entertainment industry, time is money, and so when the global pandemic forced time to stand still, it hit the entertainment industry with the force of a catastrophic event. When COVID-19 hit, Crawford & Company’s adjuster and film and entertainment subject matter expert Frederick Amirizian received the same amount of claims in one […]
By David Gambrill | November 20, 2020
The COVID-19 pandemic required one large Canadian brokerage to take a “very different approach” to mergers and acquisitions (M&A) activity. COVID affected the M&A process in two significant ways, Jamie Lyons, president and chief operating officer with Westland Insurance Group Ltd., told Canadian Underwriter recently. First, it forced the brokerage to focus internally and therefore […]
By Jason Contant | November 20, 2020
Proposed changes to auto insurance regulations in Alberta and new Orders in Council should help reduce claims costs for insurers, Insurance Bureau of Canada (IBC) told Canadian Underwriter Thursday. Bill 41, the Insurance (Enhancing Driver Affordability and Care) Amendment Act, passed second reading Wednesday. First introduced by the Alberta government Oct. 29, the bill proposes […]
OTTAWA – An independent report on harassment of women in the RCMP says fundamental change is needed to rid the national police force of a toxic culture that tolerates hateful and homophobic attitudes. The report released Thursday by former Supreme Court justice Michel Bastarache says it is well past time for the federal government to […]
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