Industry
Rob Wesseling, president and CEO, The Co-operators Group Limited Canadians continue to interact differently with the economy and our industry. An accelerated shift toward digitization drove us to enhance digital solutions alongside our existing engagement models. The pandemic also emphasized emerging unmet and ill-met needs related to protection against risk, and underscored the need for long-term […]
By Phil | December 20, 2021
2 min read
Matthew Turack, President, CAA Insurance Company The most important lesson the industry is really starting to respond to is that consumers want clear and sound advice that is easy to understand, and they are looking to companies for this. We recently conducted some research that showed 53% of respondents find insurance policies difficult to understand. When […]
By Phil | December 17, 2021
Andy Taylor, CEO, Gore Mutual The industry can be proud of how we’ve managed through the pandemic as it balanced innovation, resilience and compassion for employees, customers and brokers. We need to continue to plan for black swan events that led to the pandemic. Some of the capital management work that we’ve done helped us but […]
Ryan Michel, President and CEO, Allstate Insurance Company of Canada Our mission, “Life is uncertain, we bring strength, experience, and care” helped guide how we have treated our customers, brokers, teammates and communities in which we serve during the 20-plus months of the pandemic. The lessons learned from 2021 will help shape our future. Our leadership team is […]
It’s a common misconception that “everything is completely gone” if you’re in the path of a destructive wildfire, said Michael Young, vice president of model product management with Risk Management Solutions Inc. (RMS). “One of the interesting facts that most people don’t recognize is that when you look at the burn footprints or the scarring footprints […]
By Jason Contant | December 17, 2021
3 min read
MONTREAL – Financial services firm Desjardins Group will pay up to nearly $201 million to settle a class-action lawsuit related to a data breach in 2019 that affected nearly 9.7 million Canadians. The agreement, which is subject to approval by the Quebec Superior Court, would allow eligible individuals who were affected by the privacy breach […]
StoneRidge Insurance Brokers has acquired John Stark & Company, a brokerage with offices in Barrie and Coldwater, Ont. Headquartered in the community of Ancaster, west of Hamilton, StoneRidge has more than 30 Ontario offices including Toronto, St. Catharines, London, Newmarket, Atikokan, Fort Frances, and Huntsville, among others. StoneRidge has a brokerage, managing general agent, and an […]
By Greg Meckbach | December 16, 2021
1 min read
Bernard McNulty, chief agent and head of claims, Canada, Allianz Global Corporate & Specialty A big lesson for us, and for many insurers from 2020 and into 2021, was understanding our contractual language or policy language and knowing what our obligations are. There is significant COVID-19 coverage litigation in Canadian courts right now, including disputes over whether […]
By Phil | December 16, 2021
Heather Masterson, President and CEO, Travelers Canada The past 20 months have brought unexpected challenges for our industry, but at the same time we’ve learned valuable lessons around planning and the critical importance of agility. We saw further acceleration of the technology transformation underway across our industry. From remote access and collaboration tools to virtual risk assessments […]
Valérie Lavoie, President and CEO, Desjardins General Insurance Group When the pandemic started, we were very reactive in our response. Being flexible and staying close to our members, clients and employees became more crucial than ever. We must keep challenging ourselves to be more proactive and continue to evolve the ways we serve our customers. Part […]
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