News

2001 CIAA Conference: Perilous Times

As the Canadian Insurance Accountants Association (CIAA) held its annual convention in Montreal in late September, the terrorist attacks just days prior that shook the U.S. and the insurance industry worldwide were heavy on the minds of many. The attacks cast a pall over an already troubled industry, everyone agrees, and put the industry's financial woes front and center.

October 31, 2001

7 min read

The Art of Writing

As you budget for training to enhance your department in 2002, and wonder whether writing skills training is something you can "afford," think of this letter. One poorly phrased letter can have a "domino effect" leading to misunderstandings, telephone-tag and wasted hours. Multiply this one letter by all your form letters and then by all your underwriters, and you see that writing skills is a priority that must be faced. In the words of novelist Joseph Conrad: "Facing it, always facing it, that's the way to get through. Face it."

October 31, 2001

4 min read

Keeping Sense

In the aftermath of September 11 a great deal of attention turned to public security, specifically airport and airliner boarding procedures. It has become apparent that airport security measures among many of the major U.S. airports had been hopelessly inadequate prior to the attacks. It is therefore commendable that swift action was taken by not […]

October 31, 2001

4 min read

Keeping the World’s Runways Open

In the aftermath of the terrorist attacks on September 11 of this year, the Canadian federal government has offered the country's struggling airlines a wing and a prayer - at least a temporary one...

October 31, 2001

8 min read