Underwriters Adjustment Bureau and the Insurers’ Advisory Organization have successfully completed ISO 9002 certification throughout the Ontario region, announced Fred Jacques, senior vice president of quality assurance for both groups. UAB/IAO provides claims handling loss control and risk information service to large insurers, municipalities, public utility companies and multi-national corporations. “The commitment that has been made towards attaining this international recognition raises the bar on the kind of quality service that our company is prepared to give these organizations,” said Jacques, pictured at the formal presentation of the ISO 9002 certificate standing between KPMG lead auditor Chris Paquette (left) and Serge Lapalme, president and CEO of UAB/IAO. All other divisions of both organizations will move towards ISO standardization throughout the year. cu
