The Art of Writing
As you budget for training to enhance your department in 2002, and wonder whether writing skills training is something you can "afford," think of this letter. One poorly phrased letter can have a "domino effect" leading to misunderstandings, telephone-tag and wasted hours. Multiply this one letter by all your form letters and then by all your underwriters, and you see that writing skills is a priority that must be faced. In the words of novelist Joseph Conrad: "Facing it, always facing it, that's the way to get through. Face it."
October 31, 2001
4 min read