IBAO Webinar: Essential Customer Service

Great customer service is the cornerstone of building strong, lasting client relationships. But what sets exceptional service apart from the rest? In this engaging session, we’ll explore four key customer service skills that can transform an ordinary interaction into an extraordinary one.

Packed with practical tips, insightful examples, and useful resources, this course will help you sharpen your approach and create memorable, positive experiences for your customers.

Objectives:
By the end of this session, participants will be able to:

• Identify the four essential skills for exceptional customer service
• Understand the impact of these skills on customer satisfaction and loyalty
• Apply practical strategies to develop and refine each skill
• Recognize how to handle challenging customer interactions with confidence
• Utilize additional resources for ongoing skill development

Recommended for all brokerage staff

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