The Good Faith Playbook: Tips to Prevent Costly Bad Faith Claims

Join Risk Management Counsel of Canada (RMC) for an insightful webinar tailored specifically for claims handlers and adjusters, focusing on key strategies to navigate bad faith claims and reduce legal risks. Bad faith claims can result in costly litigation, substantial punitive damages, and reputational harm for insurers, making it essential to understand and manage these risks effectively.

Our panel will break down the complex legal principles of good & bad faith into practical takeaways you can apply. Key topics covered include:

Baker v. Blue Cross Life Insurance Company of Canada (2023 ONCA 842)
Deema Elshourfa from Blaney McMurtry LLP (Toronto) will review this landmark $1.5M award for punitive damages and its implications for insurers.

Understanding the Duty of Good Faith
McKercher LLP’s Tony Thera (Regina) will delve into the legal foundations of the duty of good faith and its critical role in claims handling. He will clarify the often-blurred lines between legitimate claims denial and conduct that could be considered bad faith.

Navigating Punitive Damages
Natalie Parsonage from Lindsay LLP (Vancouver) will explain the key principles that courts consider when awarding punitive damages and provide practical strategies to reduce the risk of punitive damage awards.

Case Law Highlights
All three panel will provide an overview of recent punitive damages awards in Ontario, Saskatchewan and British Columbia.

Practical Tips for Claims Handlers
The webinar will conclude with practical tips and essential strategies for avoiding bad faith claims.