FirstOnSite Launches SOS Mobile Application as Part of Ongoing Commitment to Emergency Preparedness

FirstOnSite Restoration, Canada’s largest independent disaster restoration company, has launched a mobile application that provides a direct connection between the restoration provider and its customers 24 hours a day, seven days a week. The mobile app, which is available for Android, iPhone and Blackberry, is part of FirstOnSite’s ongoing commitment to engage in technological solutions to facilitate emergency preparedness and business continuity. The launch of the application coincides with Emergency Preparedness Week, marked from May 4 to 10 across Canada.

“We are very excited to launch the FirstOnSite SOS mobile app as a tool to help our customers get in touch with us with, quite literally, the touch of a button,” said Nathan Belcher, Director of Information Technology, FirstOnSite Restoration.  “We understand that stress is very high during a disaster situation, so we developed an application that will allow people to get a live person on the line as quickly as possible.”

Developed in-house by FirstOnSite’s technology group, the SOS application is easy to use and connects customers directly with its 24 hour emergency response centre without having to dial − it’s a simple “click to connect”.  To enhance efficiency, two unique lines have been set up, one for existing customers and another for the general public.

“Our ongoing dedication to innovation has enabled us to improve the customer experience while exceeding industry standards,” says Bruce Derraugh, Chief Commercial Officer, FirstOnSite Restoration.  “This mobile app is a product of how we’ve been reimagining technological solutions in the restoration industry. Our proprietary job management software, mobileCT, has proven to be a huge success in reducing the job cycle time, and we’re building on that.”

In 2012, FirstOnSite launched mobileCT, a proprietary software designed for Project Managers to gather information, quickly develop onsite reports and drive the restoration job cycle directly from the field. 

Review FirstOnSite’s technology and innovation programs here: http://www.firstonsite.ca/about/technology-innovation/

About FirstOnSite Restoration 

FirstOnSite Restoration is an independent emergency restoration company serving the residential, commercial and industrial sectors. It has unmatched capabilities to respond when disaster strikes with both manpower and equipment, calling on over 1,100 employees in more than 40 Canadian branches and the ability to provide service to commercial customers in the U.S. FirstOnSite’s corporate structure provides scale, stability and 24/7 emergency services support.  The core strength of the company is its team. It looks for the best and the brightest in the industry. It invests in its people and in the communities where they live and work. FirstOnSite is a 2012 winner of Canada’s Best Managed Companies program, and is an approved vendor for many leading insurance companies and commercial clients. For more information visit: www.firstonsite.ca or call 1-877-778-6731, and follow @firstonsite on Twitter at www.twitter.com/firstonsite.