On Side Restoration Saves Property Managers Time with Project Software and Unique Answering Service

Toronto, ON – Emergency restoration company On Side Restoration Services Ltd. strives to stay ahead of the curve by catering to property manager’s requirements for timely information and a customizable after-hours answering service.

The company launched eClaim, the proprietary web-based project management software 17 years ago continues to release updates and new features semi-annually. The wide acceptance of eClaim by business partners stems from its ease of use via smart phone (eClaim mobile or live agent), web or email. Property and project managers can call in a note-specific file that gets updated in real time, keeping all parties in the know. Clients appreciate having all project details organized, including contact information, captured photos and videos, categorized by room and project phase.

Says On Side’s Executive VP and CMO Mike Sully, “It‘s always been important for On Side to keep details centralized and fully transparent for our customers, not to mention to ensure our teams are functioning as efficiently as possible.” The company is proud of how eClaim has evolved over the years and complements various industry programs as well. Sully further stated, “Although restoration competitors attempt to recreate what On Side has evolved, our tried and true software that has processed over 150,000 claims and projects, is not something easily duplicated.”

On Side’s software is also complemented by their live 24-hour after hours call centre where specially trained Agents answer on behalf of the property management firm. No matter what building, city or province where the loss resides, property managers only get involved during normal business hours. On Side takes care of all after-hours property issues by setting up files, answering inquiries or dispatching technicians so the loss is safely stabilized until assessment can take place the following day.

One of On Side’s property management partners Baywest insist that On Side’s after hours call centre, paired with the eClaim, is a big factor in continuing to align with On Side for their emergency restoration needs. Stated Janice Pynn, “Baywest does client surveys every year with each of our clients and we repeatedly receive great praise for our after hour service. We are thankful for having a partner who can make us look good.”

With proven success with the customizable answering service and complementary software in the west, On Side is now ramping up promotions to Ontario-based property management firms this fall. 

About On Side Restoration:

On Side Restoration Services is one of Canada’s leading, privately owned restoration companies. Since 1979 On Side has been restoring damaged homes and businesses 24 hours a day, 365 days a year. On Side has 5 branches and growing in Ontario which include Toronto, Burlington, Woodstock, Kitchener, and London. The company’s head office is located in Vancouver, BC, and operates 22 branches coast to coast from Victoria, BC to St. John’s, Newfoundland. On Side has over 300 emergency response vehicles, 700 experienced and certified staff members, and 5,000+ pieces of specialty equipment. Further information about the company can be found at www.onside.ca

Photos available upon request.

Please send all interview requests via email to Sonia Manson smanson@onside.ca

• Sonia Manson, Communications Manager
• smanson@onside.ca
• 604 293 1596

 

http://www.onside.ca/category/announcements/