Home Breadcrumb caret Partner Content Breadcrumb caret Announcements The Digital Edition of Claims Canada magazines APRIL/MAY 2013 issue The Digital Edition of Claims Canada magazine’s APRIL/MAY 2013 issue is now online: Cover Story: “Breaking through the Clichés – Customer Service and the Modern Claims Professional”. Customer service is a “motherhood and apple pie” issue; everyone is in favour of it, at least in theory. Yet service levels vary considerably by industry, company – and […] By Canadian Underwriter | April 24, 2013 | Last updated on September 9, 2024 1 min read The Digital Edition of Claims Canada magazine’s APRIL/MAY 2013 issue is now online: Cover Story: “Breaking through the Clichés – Customer Service and the Modern Claims Professional”. Customer service is a “motherhood and apple pie” issue; everyone is in favour of it, at least in theory. Yet service levels vary considerably by industry, company – and adjusting firm. Instead of relying on lip service or empty platitudes, modern claims professionals have to embrace a culture of service that emphasizes fairness, expectations and respect: http://bit.ly/ccaprmay13 [Embedded APR/MAY Digital Edition]: Claims Canada magazine is the Official Journal of the Canadian Independent Adjusters’ Association (CIAA) and is published bi-monthly by Canadian Underwriter magazine – Insurance Media Group. Archived Digital Editions: http://bit.ly/CCarchives Canadian Underwriter Save Stroke 1 Print Group 8 Share LI logo