Home Breadcrumb caret Partner Content Breadcrumb caret Announcements The Digital Edition of Claims Canada magazine’s December/January 2016 issue Claims Canada magazine’s December/January 2016 issue Digital Edition Cover Story – ‘The Measure of Adjusting’ Insurance company claims departments are using a wide range of metrics to measure adjusting efficiency, such as shelf life, cycle time and service indexes. Independent adjusters are accustomed to being accountable for their work, time and professional expertise through ongoing measurements. But are these […] By Canadian Underwriter | December 22, 2015 | Last updated on September 9, 2024 1 min read December / January 2016 Claims Canada magazine’s December/January 2016 issue Digital Edition Cover Story – ‘The Measure of Adjusting’ Insurance company claims departments are using a wide range of metrics to measure adjusting efficiency, such as shelf life, cycle time and service indexes. Independent adjusters are accustomed to being accountable for their work, time and professional expertise through ongoing measurements. But are these key performance indicators relevant to all aspects of the claims handling process? Are the metrics truly effective at improving claim resolution? And how can adjusters and claims managers agree on the measurements that matter most? Digital Edition below ↓ Archived Digital Editions: http://bit.ly/CCarchives Canadian Underwriter Save Stroke 1 Print Group 8 Share LI logo