Ask the Experts By Intact To grow the commercial lines book, and to foster loyalty with their business customers, brokers need to look at flexible and creative solutions and truly partner with the carriers that deliver them. In this series, Intact Insurance, Canada’s largest P&C insurance carrier, looks at how brokers can capitalize on current business trends to outperform in commercial lines. Ask the Experts Sponsored How to get better commercial insurance options for your mid-market customers Every broker who works in commercial lines knows the mid-market is a special place, full of complex risks, evolving businesses and premiums that defy algorithms. Mid-market customers are savvy and price conscious. They’re willing to invest both in the price of their insurance and in risk mitigation measures so long as they feel they’re getting […] September 30, 2024 5 min read Sponsored by Intact Mitigating Risk: The Imperative of Equipment Breakdown Insurance In business, uncertainty is the only constant. From technical advancements to unforeseen accidents and breakdowns, the landscape presents many risks. In such a volatile environment, the significance of robust risk control procedures, particularly in the realm of equipment breakdown insurance cannot be overstated. Equipment breakdown insurance is a unique product that fills the gap of […] September 9, 2024 2 min read Intact A step ahead – why businesses should invest in the indispensable Errors and Omissions coverage Within today’s competitive and challenging economic landscape, Error and Omissions (E&O) insurance has emerged as a crucial safeguard for professionals across various industries. This specialized insurance coverage, also known as Professional Liability insurance, protects owners and employees against legal liability for claims of negligence or failure to perform their assigned duties adequately. The professional services […] August 14, 2024 2 min read Intact How to have rate conversations with customers Every broker has fielded this phone call: “I’ve just gotten my insurance renewal. The price is way higher than last year! Get me a better price!” As the cost-of-living crisis continues to impact Canadians, it’s imperative that customers feel they are paying the “right” price for their insurance. And they need to trust that their […] June 17, 2024 4 min read News How to talk about insurance so that customers listen – and understand what you’re selling Let’s be honest: shopping for insurance doesn’t top anybody’s bucket list. It’s not fun. It can feel overwhelming. The consequences of a poor insurance buying experience are terrible for everyone: when a person doesn’t know what they bought, never mind why, they are not a satisfied customer – and unlikely to be a repeat customer. […] June 3, 2024 4 min read Intact How can I best support customers through the claims process during a CAT? With frequent extreme weather events now an expected part of our lives, we’re prepared for 2024 to be another CAT-heavy year. As we mobilize our claims teams, we must also recognize that customers, no matter how many risk mitigation actions they may implement beforehand, are never truly prepared for the stress extreme weather losses bring. […] May 16, 2024 4 min read
