Operations
Valérie Lavoie, president, COO, Desjardins General Insurance Group Streamlining interactions with clients and effectively managing talent in our organization are both essential to ensure our clients’ experience with us remains positive and meaningful — those are our top priorities in 2023. Our clients’ expectations couldn’t be clearer: they want to interact with us efficiently through […]
By Phil | December 21, 2022
2 min read
Aly Kanji, president, CEO, Insureline Canada’s P&C insurance industry is facing a multitude of issues requiring hard decisions and innovative solutions. Climate change and specifically the lack of earthquake capacity must be addressed head-on. Alongside climate change, consolidation and the war for talent are among the most significant issues requiring the attention of Canada’s P&C […]
By Phil | December 20, 2022
Carol Jardine, president, Canadian P&C operations, Wawanesa Mutual Insurance Company Times are tough, and that’s when the insurance industry must show its strength and resilience. For our customers, the price of everything is going up as governments’ financial tools to slow down inflation take their toll. For insurers, these pressures are compounded by climate change […]
John Haas, president, NFP, Canada Attracting and retaining talent is not a new issue, but it continues to be a concern for the industry — particularly as veteran product specialists edge toward retirement. Many technical fields within P&C require expertise in broking and underwriting to ensure we adequately help and support clients in creating appropriate […]
1 min read
Louis Gagnon, CEO, Canada, Intact Financial Corporation Reduced buying power, evolving technology and the digitization of everything is driving customers’ decision-making and shopping habits. And so, for the Canadian P&C insurance industry, the key to success in the upcoming months and years will be based partly on our ability to transform data from consumers’ behaviour into […]
By Phil | December 19, 2022
Christian Fournier, executive vice president, leader of property and casualty insurance, Beneva Our workforce situation — namely, the difficulties finding resources we need to provide the quality of service our clients have come to expect — is one of the most important challenges facing our industry today. Many factors have combined to create this situation. […]
Joe D’Annunzio, president, BrokerLink Attracting new talent and retaining experienced employees is a key priority in the evolving insurance marketplace. Having a strong employee base is important when it comes to providing the best customer service. Delivering a strong customer experience in a hybrid model can be challenging for brokerages, since they must balance the […]
Philomena Comerford, president, CEO, Baird MacGregor Insurance Brokers LP|Hargraft Schofield LP Attracting, engaging and developing talent will continue to be a key challenge for the P&C industry in 2023, as employers sort out what the work week will look like going forward. Innovation has driven some of the largest shifts in our employment history. The […]
By Phil | December 16, 2022
London Bradley, president, CEO, Allstate Insurance Company of Canada Canada’s P&C insurance sector faces the same challenge as every other sector and business in the economy — continuously elevating the customer experience. Customer expectations have changed dramatically over the past two years, and we expect 2023 will be no different. For businesses to survive, they […]
Abraham Baboujian, president, co-CEO, RRJ Insurance Group Ltd., O/A KRGInsure Talent acquisition and retention is at the top of my priority list heading into 2023. This is not a new issue; however, recent events have magnified the importance of it. The implications and consequences are significant if we don’t address this properly. A related, important […]
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