Operations
Ontario’s auto insurers shouldn’t expect changes to the ‘take all comers’ or Unfair or Deceptive Practices Act rules, Michelle Dodokin, head of auto insurance supervision at Ontario’s Financial Services Regulatory Authority (FSRA), told a breakout session at Monday’s 2024 FSRA Exchange. “These are rules that will remain in place, and we’ll continue to supervise against […]
By Phil | March 5, 2024
3 min read
Finding ways to harness your brokerage’s data can improve customers’ expectations and overall satisfaction rates, two brokerage heads shared at the Insurance Canada Technology Forum in Toronto. For example, brokerages tracking and taking action on their internal metrics will find their customers more satisfied with their service, speakers at ICTF2024 said. Zac Sutherland, president […]
By Alyssa DiSabatino | March 4, 2024
Product complexity remains a huge obstacle to selling cyber insurance to neophyte business clients, brokers told Canadian Underwriter in a January online survey. A stronger emphasis on cyber education — to clients, brokers, and underwriters alike — is critical to boost cyber insurance sales, they said. “It’s tough to explain. And it’s tough to interpret […]
By Phil | March 1, 2024
HR
McGannon Foundation is “laser-focused” on promoting the risk management and insurance in Canada through scholarships and other approaches.
By Jason Contant | March 1, 2024
Navacord has completed its first transaction of the year with a partnership with Winnipeg-based Avant Insurance
By Jason Contant | February 29, 2024
2 min read
Robotic process automation (RPA) used to automate brokers’ repetitive tasks has become much more mainstream over the past year or two.
By Jason Contant | February 27, 2024
Tech
As Canada eases out of the COVID-19 pandemic, the country’s restaurateurs, hoteliers, and event venue operators face a multitude of risks
By Phil | February 26, 2024
P&C industry leaders are still debating whether client experience, workplace culture and productivity gels with a hybrid work model
By Phil | February 22, 2024
Even with acquirers slowing their pace, Canadian brokerage M&A reached a record of 108 publicly announced deals in 2023.
By Alyssa DiSabatino | February 20, 2024
Property and casualty insurance brokers can take a page from the life insurance industry's customer care playbook and perform needs analyses
By Phil | February 15, 2024
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