Operations
The industry achieved a highwater mark financial result in 2021, but insurers are warned to keep their powder dry.
By David Gambrill | April 25, 2022
3 min read
HR
Prioritizing environmental, social, and governance (ESG) issues is part of a company’s long-term competitive success, and panellists in a recent webinar shared examples of why. For example, companies that focus on ESG — and social responsibility in particular — find themselves making better profits. “From a business standpoint, it actually does have influence […]
By Alyssa DiSabatino | April 22, 2022
Karim Chandani is Hub International’s cross-border practice leader for its hospitality specialty. Chandani previously held a role at Hub as vice-president of hospitality from 2019 to 2022. He has nearly 10 years’ experience in Hub’s hospitality and real estate specialties, working with hoteliers, retirement homes and real estate owners, along with large manufacturers. […]
By Alyssa DiSabatino | April 21, 2022
2 min read
About one-quarter of brokers say they are either likely or highly likely to leave the industry in the next three years, according to Canadian Underwriter’s National Broker Survey. One way to encourage brokers to stay would be to expand employee benefits and automate mental health tools, an insurance design agency says. Cake & Arrow’s recent […]
By Alyssa DiSabatino | April 19, 2022
Legal / Regulation
On top of selling insurance, brokers are also tasked with managing client relationships. But what happens when a client doesn’t mesh with their broker? “Sometimes it just doesn’t work out,” says Jack Mazakian, vice president of Advocis Broker Services. “You’re definitely capable of saying to a client, ‘We cannot serve you anymore,’ for whatever reason. […]
By Alyssa DiSabatino | April 13, 2022
Millennial consumers are about twice as likely to buy insurance online, so the industry needs to make some major tech innovations to keep up with these changing expectations. More than that, communication between brokers and customers need to take a different form, says a young Sudbury, Ont., broker. “Buying policies or servicing policies online is […]
By Alyssa DiSabatino | April 12, 2022
Canada may purport to be a leader in the areas of diversity, equity and inclusion (DEI), but some brokers report experiencing discrimination.
By Phil | April 8, 2022
Although 30% of commercial lines clients say they want to hear more from their broker about emerging threats to their business, there may be dissonance between their words and their actions, say broker experts. Commercial lines consumers in Canadian Underwriter‘s 2021 Trusted Advisor Survey say they are seeking emerging risk advice, but P&C brokers […]
By Alyssa DiSabatino | April 7, 2022
Recent publication of API standards for policy inquiries for personal auto, habitational, individually rated commercial automobile (IRCA) and commercial general liability (CGL) are the foundational use cases to begin improving carrier and broker connectivity communications. “These 24 policy inquiry use cases are foundational for advancing JSON data standards in the industry,” said Catherine Smola, president […]
By Phil | April 4, 2022
Tech
Companies aren't making cybersecurity a priority despite rising threat.
By Phil | April 1, 2022
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