New mobile app allows policyholders to self-serve auto, property insurance policies through their mobile devices

KTX Insurance Brokers Ltd. is looking to respond to consumer demand to interact online with the launch of a new mobile app that allows policyholders to access both advice from licensed brokers and self-serve their insurance policies online.

Through the mobile app for iOS and Android, brokerage clients will be able to manage their insurance policies online through their mobile device, reports a statement Tuesday from KTX Insurance Brokers, a division of Kanetix Ltd. that uses the Internet to market its products.

The app is powered by ClientDesk Inc., a software platform built for brokerages offering white-labelled policyholder web portals, mobile apps and management dashboards used internally by brokers or customer service reps.

The mobile app securely synchronizes with the broker management system to provide up-to-date policy information, the statement notes.

Related: Brokerage tech adoption increases by 12% across Canada: CSIO

Brokerage clients will now be able to do the following:

• chat with licensed brokers;
• view policy details and documents;
• request policy changes;
• initiate insurance claims; and
• access pink slips (proof of auto insurance).

Citing the want for digital servicing options, the mobile app provides customers “easy access to the information that’s important to them, the means to request policy changes, and perhaps most importantly, to the advice that many are seeking,” Darryl May, principal of KTX Insurance Brokers, says in a company statement.

KTX Insurance Brokers reports it is the first brokerage in the country to offer its clients all of the features and benefits of the ClientDesk platform that is integrated with the Keal Technology broker management system, SIG.

“The KTX front-line brokers will be able to fulfill the digital needs and expectations of the policyholders they serve,” suggests Newton Asare, CEO of ClientDesk.

With the Keal BMS integration, Asare continues, the “platform is more powerful and data-rich than ever before, further solidifying the customer-centric digital insurance experience.”

Related: Insurer profitability, broker expertise key drivers of customer satisfaction in large commercial insurers in Canada and U.S.: J.D. Power study