Claims

How industry professionals are tackling talent recruitment

Canada’s P&C insurance industry is looking at everything from career fast-track programs to scholarships and student involvement programs to handle talent recruitment challenges. Recruitment has long been an industry challenge. In late January, the Insurance Institute of Canada, the industry’s education arm, launched an industry-wide recruitment effort called Project Reframe. The public education campaign aims […]

By Jason Contant | February 28, 2024

4 min read

Why complex cars create costly problems

An acute shortage of semiconductors is a big contributor to rising auto claims costs for auto insurers. “That’s had a significant impact in certain types of cars,” says Paul Gilbody, president of ClaimsPro Canada. “A huge amount of electronics now goes into more [vehicle] parts, particularly in higher-end cars. You’ve got cameras. You’ve got sensors. […]

By Phil | February 28, 2024

3 min read

Meet your new underwriting assistant: GenAI

Generative AI (GenAI) won’t replace underwriters, but you can train it to be your underwriting assistant, one AI expert shared at an industry event Tuesday.  “In North America, there are quite a few insurers that are going through proof of concepts right now where they’re positioning [GenAI] as an underwriting assistant,” Martina Conlon, head of […]

By Alyssa DiSabatino | February 28, 2024

3 min read

No evidence that RCMP data was extracted during recent cyberattack: commissioner

OTTAWA – The head of the RCMP said Tuesday there was no evidence to date that personal or operational information had been pilfered from the national police force’s systems during a recent cyberattack. “Based on information that we’ve gone through, there’s no data that’s been extracted from the systems, which is the good news,” RCMP […]

By Jason Contant | February 28, 2024

1 min read