Claims

Federal government announces $15 million to combat car thefts across Canada

MONTREAL – The federal government is committing an additional $15 million over three years to fight the rise in vehicle thefts across the country. Minister of Public Safety Dominic LeBlanc made the announcement yesterday in Montreal. LeBlanc said $9 million will go toward provincial, territorial and municipal police services to increase their capacity to take […]

By Jason Contant | February 22, 2024

2 min read

Managing insurer concerns about knob-and-tube wiring

Most insurers see homes with knob-and-tube wiring, aluminum wiring, and 60-amp service as high-risk, which prevents clients with those systems from easily obtaining home insurance. But are wiring types and service levels really the culprits causing fires? I’ve examined electrical systems in thousands of older houses and find knob-and-tube, 60-amp service, and aluminum wiring rarely […]

By Phil | February 21, 2024

3 min read

How Intact plans to approach auto pricing in 2024

Intact delivered a combined ratio of 94.7% in its auto insurance business in 2023, and the company expects to post a similar auto result in 2024 as well, Intact Financial Corporation CEO Charles Brindamour said today in a virtual fireside chat with TD Securities. “At this stage, we’ve delivered exactly what we set in terms […]

By David Gambrill | February 21, 2024

3 min read

Air Canada chatbot error shows liability implications of AI

Air Canada has been ordered to uphold a policy fabricated by its AI customer chatbot in a recent Civil Resolution Tribunal (CRT) dispute.   The decision is a cautionary tale for why clients need to be sure their AI chatbots provide accurate information — or risk being held liable in court. The dispute arose after […]

By Alyssa DiSabatino | February 21, 2024

2 min read