Industry

Survey shows brokers need to improve claims management services

Brokers dealing with claims management should explore ways to hone their client skills in several categories, say business respondents to Canadian Underwriter’s Trusted Advisor 2021 survey. Only 36% of respondents – commercial clients of the brokers – said they were satisfied or very satisfied that their broker “helped me through the claim process to clear […]

By Phil | October 26, 2021

3 min read

Black swan events can provide clues to assessing and managing exposures

Black swans are normally seen as improbable events (the dot-com bubble or 2008 meltdown) affecting the financial industry. But organizations must also consider the black swans that could be swimming among their many risk exposures. “It’s reasonable to expect a loss to occur, but it’s not reasonable to expect a catastrophic loss that would change […]

By Phil | October 25, 2021

3 min read

When the Canadian MGA space will get a ‘smart and self’ regulatory regime

Canada’s managing general agent association will unveil a ‘smart and self-regulatory’ regime in early November, the association’s managing director told Canadian Underwriter Monday. “This is something the association has been working on since earlier this year,” Canadian Association of Managing General Agents (CAMGA) managing director Steve Masnyk said. “It’s been a long road as we […]

By Jason Contant | October 25, 2021

3 min read

Intact discusses RSA talent, Wawanesa looks to expand footprint in Ontario

Louis Gagnon, Intact Insurance’s president of Canadian operations, is pleased with the insurer’s integration of RSA into its operations and the calibre of talent it has acquired. At the beginning of June, Intact Financial Corporation and Danish insurer Tryg A/S announced the completion of their acquisition of London, U.K.-based RSA plc. As part of the […]

By Jason Contant | October 22, 2021

3 min read