Industry
ST. JOHN’S, N.L. – Linda Bishop says there’s a reason why every one of her group’s moose alerts that lands periodically in a handful of inboxes belonging to Newfoundland and Labrador journalists ends ominously with, “Urgent: Yes.” “It’s urgent because it could cause an accident,” she said in a recent interview. Bishop is the chair […]
By Jason Contant | August 30, 2021
4 min read
While the technology and life sciences sectors have been traditional areas of focus for intellectual property (IP) insurance, one specialist insurance provider says now is the time for brokers to open up discussions to include other industries. Maddi Brown, intellectual property practice leader with London, U.K.-based CFC Underwriting, said Canadian brokers should not just be […]
By Jason Contant | August 27, 2021
2 min read
Claims leaders will need to evolve their mindsets if property & casualty insurers are to succeed in meeting customer demands post-COVID, senior Desjardins Insurance Group execs suggest. “Before the pandemic, we thought we were doing a good job, but we learned as an industry — and even in an organization as large as ours — […]
By Melissa Shin | August 27, 2021
Insurers need to offer customers a claims experience that can shift and adapt depending on the policyholder’s personal circumstances and what they want on any given day, speakers said Thursday during Reuters Events’ Connected Claims Canada 2021 virtual conference. “I find it fascinating because it’s not only during the lifecycle of the claim, but it […]
OTTAWA – The national spy watchdog says the RCMP is investigating a cybersecurity breach that resulted in the theft of files and the compromise of personal information. The National Security and Intelligence Review Agency says that between March 9 and 19, a hacker gained access to an agency network that included a database with names, […]
Even though summer is not yet over, customers with motorhomes, watercraft, trailers, and cottages should already start thinking about fall and winter. In recent years, more people have taken an interest in lifestyle products, notably the younger demographic, with many purchasing these products for the first time or upgrading to newer, bigger options. This means […]
By Jason Contant | August 26, 2021
Allowing top performers to move around your brokerage or insurance company will be critical to retaining talent as businesses emerge from the pandemic, according to information adapted from a human resources think tank. “Of course, it’s human nature to want to hang on to the superstars in your group, department, or division,” wrote Kevin Oakes, […]
When it comes to their social media marketing, many brokers still forget the customer — which is why such efforts aren’t turning into sales, a digitally savvy broker says. “It’s one of the most common mistakes brokers make when posting to social media: forgetting the customer experience. People want to know how much you care […]
By Melissa Shin | August 26, 2021
3 min read
MONTREAL – Quebec’s Crown prosecutor’s office says the owners of a Montreal-area long-term care home where dozens died during the first wave of the novel coronavirus pandemic will not face criminal charges. The office said today in a statement that after an “exhaustive” investigation the evidence does not meet the high bar for criminal charges […]
1 min read
Creating a “digital round trip” for all players in the insurance ecosystem – from broker to technology vendor to consumer – has really been catalyzed by the COVID-19 pandemic and the move to remote working, the CEO of tech vendor Applied Systems said Monday. “What’s really happened over the last couple of years from our […]
By Jason Contant | August 25, 2021
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