Industry

Post-pandemic mindshift needed in claims leadership: Desjardins execs

Claims leaders will need to evolve their mindsets if property & casualty insurers are to succeed in meeting customer demands post-COVID, senior Desjardins Insurance Group execs suggest. “Before the pandemic, we thought we were doing a good job, but we learned as an industry — and even in an organization as large as ours — […]

By Melissa Shin | August 27, 2021

2 min read

Why you need to offer a ‘Choose Your Own Adventure’ claims experience

Insurers need to offer customers a claims experience that can shift and adapt depending on the policyholder’s personal circumstances and what they want on any given day, speakers said Thursday during Reuters Events’ Connected Claims Canada 2021 virtual conference. “I find it fascinating because it’s not only during the lifecycle of the claim, but it […]

By Jason Contant | August 27, 2021

2 min read

RCMP investigating hack of spy watchdog network involving theft of files, agency says

OTTAWA – The national spy watchdog says the RCMP is investigating a cybersecurity breach that resulted in the theft of files and the compromise of personal information. The National Security and Intelligence Review Agency says that between March 9 and 19, a hacker gained access to an agency network that included a database with names, […]

By Jason Contant | August 27, 2021

2 min read

Why brokers and lifestyle customers should already be thinking about winterization

Even though summer is not yet over, customers with motorhomes, watercraft, trailers, and cottages should already start thinking about fall and winter. In recent years, more people have taken an interest in lifestyle products, notably the younger demographic, with many purchasing these products for the first time or upgrading to newer, bigger options. This means […]

By Jason Contant | August 26, 2021

4 min read