Industry
A hard market. A pandemic. The fast pace of technology and consolidation. Remaining independent in today’s marketplace is a tough ask of brokers. Thankfully, there’s a way to keep your brokerage and level the playing field… More than ever, challenges are at a peak for independent brokers who find themselves having to make some […]
January 6, 2021
5 min read
The insurance industry is putting a disproportionate amount of effort in bringing new customers to their business and not investing enough in client retention, which is a far more affordable strategy, says an industry observer. Further plaguing the industry is the low level of trust customers show towards the industry as a whole — even […]
By Adam Malik | January 5, 2021
4 min read
The backlash against Canadian politicians who travelled to warmer climes over the holidays despite public health warnings to stay home is a wake-up call that organizations need clear risk management plans, experts say. The fallout of ignoring travel restrictions could have lasting repercussions on individual careers, an organization’s reputation and, more critically, public adherence to […]
By Jason Contant | January 5, 2021
2 min read
HALIFAX – A prolonged holiday warm spell ended with a vengeance over the weekend across Atlantic Canada, leaving double-digit snowfall totals in three provinces and thousands of Nova Scotia residents in the dark on Sunday. The website for Nova Scotia Power’s listed 13,967 customers affected by 248 outages as of 1 p.m., mostly on Cape […]
By Jason Contant | January 4, 2021
Dave Partington, CEO, Gallagher Global Brokerage – Canada The biggest change and differentiator will be how brokers access and use data. For example, the ability to benchmark coverages, limits and rates against peer groups will help our clients make better buying decisions. Better use of data to enrich underwriting submissions will enhance the client and […]
By Adam Malik | December 28, 2020
Matthew Turack, Group President, Insurance, CAA Club Group Over the course of 2020, we have seen a fundamental shift in daily habits. Many of our existing office jobs have transitioned to at-home workspaces in the short term. Having P&C products and at-home services that cater to the new reality will drive change. We may not see […]
By David Gambrill | December 28, 2020
Sarah Robson, President, CEO, Marsh Canada Limited It has been a memorable year for all of us as 2020 has been particularly eventful for those of us in the insurance industry. We’re used to dealing with floods, fires, storms, and other unexpected natural catastrophes. Still, this year, in addition to these somewhat familiar challenges, we […]
Jason Storah, CEO, Aviva Canada For Aviva Canada, 2021 will be the year to redesign the way we do business, translate challenges into new opportunities, and create better experiences for our customers. If there is just one overarching hope that I have for 2021, it’s that we move away from being reactionary and instead focus on […]
Andy Taylor, President, CEO, Gore Mutual We began 2020 by launching our Next Horizon business plan, the most ambitious strategy we’ve ever undertaken. With Next Horizon, we’re essentially rebuilding Gore Mutual and transforming our organization in a way that will redefine our place in the industry. The economic uncertainty caused by COVID-19 has made some organizations […]
Tina Osen, President, Hub International Canada Consumer behaviours are changing. We demonstrated to our customers how important it was to have good information, in real-time, and they value our knowledge. Our clients recognize that the advice we bring is important, but they want to consume it in different ways. So the next step is to […]
By Adam Malik | December 23, 2020
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