Operations
Intact Financial Corp. is not ruling out the possibility of buying a commercial brokerage or managing general agent in the United States. “We are doing a lot of work to understand the opportunities in distribution in the U.S. and will be open to deploy capital,” Intact CEO Charles Brindamour said Tuesday during a conference call […]
By Greg Meckbach | February 8, 2019
3 min read
Legal / Regulation
A Manitoba broker landed in hot water after filling in for a vacationing colleague whose commercial client wound up without business interruption coverage. Broker John C. McDonald was fined $250 for his role in the coverage mix-up. When McDonald’s work colleague first explained to the client how business interruption works, the client declined the coverage […]
By David Gambrill | February 5, 2019
Top 3 ways cyber insurance will come of age over the next six years
February 4, 2019
4 min read
Another Edmonton-based brokerage has joined Intact Financial Corp.’s BrokerLink unit. Bridge Financial Insurance Ltd. joined BrokerLink effective Feb. 1. The announcement comes less than a month after Challenge Insurance, also of Edmonton, joined BrokerLink. “By joining BrokerLink, we know our customers will be treated well and have the right options to meet their needs and […]
By Greg Meckbach | February 4, 2019
1 min read
HR
The feeling that their opinions are heard and often implemented is just one of the reasons brokers report being satisfied with their choice of career. “I truly believe that I am a valued professional advisor,” Ryan McKenna, commercial and personal lines broker at McDougall Insurance and Financial in Kingston, Ont., told Canadian Underwriter. “I gain […]
By Jason Contant | January 31, 2019
2 min read
Every time a client submits a claim to their carrier, you as the broker need to follow up with a phone call, suggests Carol Jardine, president of the Canadian property and casualty operations of Wawanesa Mutual Insurance Company. “I would encourage you, whenever you can, create an outbound group within your brokerage [to contact customers],” […]
By Greg Meckbach | January 30, 2019
Brokers may not want to invest heavily in social media, but a lot of opportunity exists at little to no cost. “It’s always a question of how do you scale your expertise; by using social media, you can just reach more people,” Jeff McCann, CEO of Digital MGA Marketplace, said in an interview with Canadian […]
By Jason Contant | January 25, 2019
Before jumping right into buying a piece of technology, brokers should first think about mapping out the customer journey, suggests the CEO of a company that helps brokers with automation. “Diving right into the software isn’t always the best because if you don’t have an understanding of the journey, then how are you going to […]
By Jason Contant | January 22, 2019
Wawanesa’s decision to write insurance in Canada through brokers only came as a shock to some consultants. “If you talk to the consultants down on Adelaide Street [in Toronto] in their big offices, what are they going to tell an insurance company? ‘Go direct,’” Carol Jardine, president of the Canadian property and casualty operations of […]
By Greg Meckbach | January 21, 2019
Are brokers in Canada properly trained to use new technology? “It seems there is an under-investment in the human resources component of new technology,” said Jeff McCann, CEO of Digital MGA Marketplace Ltd., a Vancouver-based company that helps brokers with automation solutions. “A new employee gets a quick orientation through a BMS [broker management system] […]
By Jason Contant | January 17, 2019
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