Operations

Demand for omni-channel drove this brokerage merger

Hub International Ltd. is planning to use the recent acquisition of a Windsor, Ont. firm to expand its online services with existing brokerages. “The reason why we bought Cypher Systems Group is we really felt that we wanted to have an omni-channel offering for our customers,” Hub Canada president Tina Osen said Friday in an […]

By Greg Meckbach | August 17, 2018

2 min read

Why IBAO decided to move CAIB exams online

The Insurance Brokers Association of Ontario (IBAO) is anticipating “significant” time and cost savings as the exams for the Canadian Accredited Insurance Brokers (CAIB) program move to a “fully digital experience” in the province by December. “We’ll no longer be shipping boxes back and forth across the province, and booking and paying for writing locations […]

By Jason Contant | August 16, 2018

3 min read

Top 10 broker gaffes

Major infractions committed by Quebec insurance brokers include acting dishonestly, negligently, or not acting with competence and professional integrity, says the disciplinary committee of the Chambre de l’assurance de dommages (ChAD), the province’s self-regulatory body for brokers, agents and claims adjusters. ChAD’s 2017 annual report found that the Top 2 infractions were “carrying on activities dishonestly […]

By Jason Contant | August 16, 2018

2 min read

One simple way to increase your lead generation by 33%

One large, multi-location Canadian brokerage saw a 33% increase in leads generated through their website, simply by introducing a chatbot to provide instant home and auto insurance quoting, the CEO and founder of a Kitchener, Ont.-based insurtech said Friday. ProNavigator joined forces with Applied Systems Canada to use ProNavigator Virtual Assistant to provide quotes 24/7 […]

By Jason Contant | August 14, 2018

3 min read