Operations

2024 Executive Outlook | Stéphane Lespérance, Aon Canada

Stéphane Lespérance, president, Aon Canada Since this time last year, market conditions have stabilized and we continue to see a disciplined underwriting approach, with insurers requesting a high level of underwriting data. The property market has shown the most transition due to the impact of climate change and inflation. Consequently, insurers are looking for catastrophe modeling and […]

By Phil | December 22, 2023

2 min read

2024 Executive Outlook | Ben Isotta-Riches, Aviva Canada

Ben Isotta-Riches, chief distribution officer, Aviva Canada I am cautiously optimistic about 2024. Across the country, the cost-of-living crisis, inflation and climate change continue to affect Canadians and businesses. In Ontario and Quebec, vehicle theft is adding to loss ratios in personal lines, and claims frequency and severity is increasing because driving patterns are returning to pre-pandemic […]

By Phil | December 21, 2023

2 min read

2024 Executive Outlook | Christian Hutchison, McDougall Insurance Brokers

Christian Hutchison, president, McDougall Insurance Brokers Brokers will need to focus their attention in 2024 on managing client expectations and enhanced communication, while also responding to fast-moving market and capacity changes. Brokerage mergers and acquisitions will continue at a rapid pace. Even though the economy continued to be volatile in 2023, with interest rates increasing, […]

By Phil | December 21, 2023

2 min read

2024 Executive Outlook | Lisa Giannone, BFL Canada

Lisa Giannone, president, COO, BFL Canada If we thought 2023 was a year of uncertainty faced with challenges — including transitioning market cycles, inflationary effects on the supply chain, geopolitical risks, climate change-fuelled losses and increased cybersecurity threats — we should prepare to face similar challenges in 2024, coupled with a slowing down of economic […]

By Phil | December 20, 2023

2 min read