Operations

How satisfied Canadian consumers are with their insurer

Despite the hard market slowing down service capabilities in some areas of the P&C industry, Canadian consumers seem satisfied with their insurance policies, according to a recent survey by insurance software company Duck Creek Technologies.   Almost all insured Canadians who were surveyed (96%) felt confident to very confident in the coverage they bought, according […]

By Alyssa DiSabatino | May 26, 2023

2 min read

HR

BrokerLink president shares thoughts on brokerage M&A

BrokerLink still sees plenty of M&A opportunities in provinces where it currently operates and doesn’t have any immediate plans to expand into new geographic areas, the brokerage’s president told Canadian Underwriter in an interview Tuesday. BrokerLink is focusing its resources on areas in which it has scale — Alberta, Ontario, and the Atlantic Canada provinces […]

By Jason Contant | May 24, 2023

4 min read

Navacord announces its biggest deal yet

Navacord has invested heavily into its wealth management and group benefits capabilities, acquiring RWAM Insurance Administrators Inc and Programmed Insurance Brokers (PIB) Inc. “As Navacord’s largest transaction to date, the partnerships with RWAM and Programmed Insurance Brokers Inc. underscore Navacord’s dedication to fostering collaboration and innovation in the insurance and wealth management sector,” the brokerage […]

By David Gambrill | May 24, 2023

2 min read

Same rules apply to brokers/insurers designing incentives

Canada’s insurance regulators have confirmed insurers and brokers are each expected to comply with new guidance related to designing and managing sales incentive programs, even though the insurer is ultimately responsible for the fair treatment of customers for the full life cycle of the product. The Canadian Council of Insurance Regulators (CCIR) issued a Q&A […]

By David Gambrill | May 19, 2023

3 min read