Operations

Why consolidation slows down service levels

Consolidators will have to tread the line between growing rapidly while also ensuring growth doesn’t hinder operations, particularly customer service, said experts at an industry panel.  Amid consolidation, small and medium-sized brokerages will be able to remain competitive if they can find a way to leverage technology for the better, panellists discussed during the Young […]

By Alyssa DiSabatino | June 21, 2023

2 min read

HR

Where brokerages stand on increasing compensation to attract talent

Few Canadian P&C brokerages are looking at increasing compensation to attract and retain talent, even as they continue to try to distinguish themselves from their competition, a new industry report found. Like many industries, insurance has seen a shortage of talent and also an ever-present “war for talent.” However, only one in three brokerages who […]

By Jason Contant | June 21, 2023

3 min read

How commercial brokers have evolved into holistic risk advisors

With insurance underwriters now voicing preference for ‘best-in-class’ commercial risks, it’s fallen to brokers to educate their clients about how to reduce their losses. And that means commercial brokers are becoming more like holistic risk advisors, making recommendations to their clients on loss control. “We certainly have moved away from being a procurement-only type service,” […]

By Phil | June 20, 2023

3 min read

What private equity firms have in common with insurance distributers

Private equity (PE) firms are frequently described as caring more about themselves and their investors than their entrepreneur partners. Or they’re called whiz kids who don’t fully understand the  industries into which they insert themselves. However, much like top-tier brokerages, the best PE firms have been in business for decades. And they know how to […]

By Phil | June 20, 2023

3 min read