Operations

P&C industry must better engage those who are “kicking the tires” on a purchase: exec

Digital has made it easier for Canada’s property and casualty insurance industry to serve customers who wish to purchase a fairly straightforward insurance product, but more emphasis needs to be placed on converting customers who are kicking the tires on more complex insurance purchases, says a P&C industry exec. Specifically, the industry needs to be […]

By David Gambrill | May 18, 2021

3 min read

Mitchell & Whale’s bold new plan to become a Top 20 brokerage by 2030

By aiming for a customer experience that consumers expect and receive from non-insurance companies, Mitchell and Whale is planning to become a Top 20 national broker by 2030. “We are not targeting an experience that we know exists inside of insurance,” Adam Mitchell, president of Whitby, Ont.-based Mitchell & Whale, told Canadian Underwriter in an […]

By Greg Meckbach | May 13, 2021

2 min read

Aon’s approach to post-pandemic travel and entertainment

As business leaders await an easing of pandemic lockdown restrictions, Aon Plc executives suggest that, going forward, they plan to apply the lessons they’ve learned during COVID-19 regarding collaboration. “We are going to be smart about how we do [travel and entertainment] in the future, as business opens up to in-person meetings,” Aon president Eric […]

By Greg Meckbach | May 11, 2021

2 min read

The Number 1 challenge facing Canada’s broker channel

Out of all the challenges facing the broker channel right now, the hard market is the biggest one of them of all, according Canadian Underwriter‘s 2021 National Broker Survey. Seventy-four per cent of Canadian P&C insurance brokers who responded to our most recent annual broker survey identified the hard market as their greatest challenge. Canadian […]

By David Gambrill | May 11, 2021

2 min read