Operations
Home insurance policies may be so long that consumers won’t read the entire thing, but it doesn’t mean that brokers should selectively highlight certain policy terms to clients, a brokerage leader warns. “For us, there are things we need to point out to customers — when coverage changes [on renewal], in particular,” said Steve Earle, […]
By Greg Meckbach | February 22, 2021
2 min read
Lundgren & Young Insurance is forming a new Alberta brokerage, Excel & Y Insurance Services, as a result of a partnership with Excel Insurance Group Inc. “We remain an independent brokerage wholly owned by myself and my family,” said Robyn Young, CEO of Calgary-based Excel & Y. Young is also president-elect of the Insurance Brokers […]
By Greg Meckbach | February 12, 2021
3 min read
Videoconferencing brokers shattered sales records in top-tier brokerages across the country during the pandemic, senior brokerage executives reported in a recent Canadian Underwriter webinar. The results suggest virtual sales are at least as effective — if not sometimes more effective — than generating new business by making in-person sales calls to clients and prospects. But […]
By David Gambrill | February 11, 2021
4 min read
Aon plc has yet to complete its proposed acquisition of Willis Towers Watson plc, but the future management team of the combined brokerage is already starting to collaborate, Aon CEO Greg Case suggested last week. Shareholders of both Aon and Willis Towers Watson voted this past August in favour of the deal. If completed, the […]
By Greg Meckbach | February 8, 2021
Aon Canada plans to do a voluntary workforce survey, which would include questions about sexual orientation. Last year, the global insurance brokerage launched an employee self-identification campaign in the United States, said Sean Kavanagh-Lang, national broking director for operations, data and analytics at Aon Canada. “We will be launching that here in Canada as well,” […]
By Greg Meckbach | January 29, 2021
The cost and hassle of printing and mailing large insurance policies is one of the drivers towards digitization, suggests the board member of a broker association. Consumers do not want to sift through 75 pages of insurance documents, said Greg Kruk, first vice president of the Insurance Brokers Association of Ontario. “They want the ‘Coles […]
By Greg Meckbach | January 27, 2021
Most Canadian P&C insurance industry professionals would like to see more hybrid, flexible working arrangements once the health threat of the global COVID-19 pandemic has subsided. “I’m not really keen to go back to five days a week [in the office],” one Canadian Underwriter reader wrote in an online survey of more than 1,100 Canadian […]
By David Gambrill | January 19, 2021
Some Ontario brokers still need to work in their bricks-and-mortar offices amid the strict lockdown imposed Thursday by the provincial government. Although many brokerages are digital and have staff working from home, others are at the “opposite end of the spectrum” in terms of technology adoption, Insurance Brokers Association of Ontario CEO Colin Simpson suggested […]
By Greg Meckbach | January 15, 2021
Paul Martin, President, Chief Operating Officer, KRGInsure/RRJ Insurance Group Limited Employee engagement will be one the biggest challenges we face in 2021. Managing a remote workforce for a long period of time is a skill set many of us do not have. It has always been my belief that in-person interaction tends to yield better […]
By David Gambrill | January 14, 2021
Legal / Regulation
Manitoba’s brokers will provide input on designing a system for online auto insurance in the province and will be involved in every digital transaction, says the provincial broker association. A recently-signed, five-year agreement between Manitoba Public Insurance (MPI) and the Insurance Brokers Association of Manitoba takes effect Apr. 1, IBAM CEO Grant Wainikka told Canadian […]
By Greg Meckbach | January 14, 2021
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