Operations
Running day-to-day operations is a challenge when your employees aren’t all in the same physical location. Although the Canadian P&C insurance industry is an essential service (and is therefore allowed to keep its offices open), most the industry’s workforce has been working remotely from home since Mar. 11, when the World Health Organization declared the […]
By David Gambrill | May 28, 2020
2 min read
Brokers may find it easier to persuade clients to buy insurance coverages that have been traditionally harder to sell, because the COVID-19 pandemic has turned a previously far-fetched risk scenario into a reality. “It doesn’t have to be pandemic coverage we’re talking about,” Joseph Carnevale, partner and managing director of sales at Brokers Trust Insurance […]
By Adam Malik | May 28, 2020
With the novel coronavirus pandemic creating an economic recession, the future of real estate pricing may become a factor in how some businesses choose to proceed in the post pandemic future. Some have argued that commercial real estate pricing may influence how some insurance organizations may plan to proceed with their business operations in the […]
By David Gambrill | May 25, 2020
1 min read
Broker management system (BMS) tech vendors need to move away from spending time, effort and money on developing third-party rating tools used for comparison quoting, an insurance company executive said at a recent webinar on broker-carrier connectivity. Instead, they should consider working on an industry-wide quoting solution that, through APIs (application programming interfaces), connects brokerages […]
By David Gambrill | May 22, 2020
3 min read
Zoom meetings can help keep people in touch and see colleagues’ faces, but it doesn’t replace the atmosphere of being in the office. That’s why one brokerage is trying to find new ways to keep employees engaged and help keep its workplace culture healthy when everyone is working from home. AA Munroe, a brokerage with […]
By Adam Malik | May 21, 2020
In a world of working remotely from home during a global pandemic, Internet bandwidth is of primary importance for brokers to be able to serve their clients. But when the P&C insurance industry started migrating their workplace out of the office to avoid the spread of the novel coronavirus, they immediately discovered that not all […]
By David Gambrill | May 20, 2020
Health officials are recommending time-honoured techniques to help reduce the spread of the novel coronavirus. Today’s technology can make these methods more effective than they’ve ever been, a researcher argued recently, but that means people would have to sacrifice one of their most valuable possessions — privacy. A recent KPMG survey found that 92% of […]
By Adam Malik | May 19, 2020
Do you have questions about how the novel coronavirus pandemic is affecting your business continuity planning? Canadian Underwriter has answers. We spoke recently with Steve Whitelaw, vice president of broker and industry partnerships at Applied, shortly after airing the first episode of our webinar series in mid-April, COVID-19: Business Continuity in the Digital Age. Our […]
By David Gambrill | May 19, 2020
HR
The Insurance Institute of Canada, the educational arm of the Canadian property and casualty insurance industry, will be providing OTL/Level 1 broker agent licensing exams in an online format. The online format allows licensing candidates to complete their exams from the safety of their home or office without the need to travel to an exam […]
By David Gambrill | May 15, 2020
Listening carefully to your clients on the phone or on Zoom — as opposed to letting your mind wander while they talk — will not only improve your performance while working from home, but it can also improve your own mental health. Mindfulness is a key skill that can promote the mental health of employees […]
5 min read
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