Operations
To help serve its auto customers better, a Regina-based brokerage that shut its doors to the public due to COVID-19 plans to start letting clients into its offices. “Our brokerages have been doing what we can without physically seeing the clients, but that is going to change, probably next week, so we will be re-opening […]
By Greg Meckbach | April 29, 2020
3 min read
Tech
Brokerages looking to manage their own cyber risk and advise commercial clients about their cyber risks should look to one major golden rule when employees work from home during the COVID-19 pandemic. “Your family members should not be using your company-issued device,” said Eduard Goodman, Global Privacy Officer of CyberScout. Absolutely, agrees Philomena Comerford, president […]
2 min read
Insurance brokers are facing short-term increased workloads for little — and even negative — reward during the COVID-19 pandemic. But these efforts are laying the groundwork for future prosperity, whether that be in terms of money, trust and recruitment, P&C industry professionals observe. For Joseph Carnevale, president of the Insurance Brokers Association of Ontario (IBAO), […]
By Adam Malik | April 28, 2020
Rural clients should be able to access the Internet at high enough speeds for brokers to offer them digital services, says one Alberta broker. “I would say there is no issue,” said Rob Barros, chief technology officer and chief communications officer for Alberta brokerage Leibel Insurance Group. “A client, provided they’ve got access to the Internet […]
By Greg Meckbach | April 24, 2020
Backing brokers into a corner and forcing them to use just one kind of technology is bad strategy, Joseph Carnevale, president of the Insurance Brokers Association of Ontario (IBAO), warned Wednesday during Canadian Underwriter’s webinar Business Continuity In The Digital Age. Clients live in different parts of the country with different needs and desires, Carnevale […]
By Adam Malik | April 23, 2020
4 min read
The COVID-19 pandemic is putting renewed emphasis on digitizing of insurance processes including payments, claims, applications and signatures, a Canadian fintech venture capital executive suggests. “This is a good opportunity for fintech, because the acceleration of innovation in financial institutions is going to be even more prevalent,” said David Nault, co-founder and general partner of […]
By Greg Meckbach | April 23, 2020
Brokers in British Columbia are temporarily allowed to conduct insurance transactions such as vehicle insurance renewals by phone and email during the novel coronavirus (COVID-19) pandemic. Measures are also being put in place to verify the identity of the customer to combat fraud. Last month, the government of British Columbia said it would institute a […]
By Jason Contant | April 23, 2020
HR
Industry leaders should begin preparing right now for the post-pandemic business environment, while still managing the immediate fallout of COVID-19, two partners of a strategy consulting firm said recently. This includes spending time envisioning the future, developing a strategy to “walk back” the envisioned future to today, being prepared to learn and pivot, and rallying […]
By Jason Contant | April 22, 2020
COVID-19 has sharply increased the demand for telemedicine in Canada, and with it comes emerging risks and possible unexpected gaps in coverage for clients. Telemedicine – or using video, audio and other technologies to deliver preventive, diagnostic and treatment services – allows practitioners and patients to practice social distancing while at the same time ensuring […]
Returning to some sort of normalcy is still some time away, according to one economist. And rushing to do so would likely be worse than waiting. It’s best, experts argue, to wait for public health officials to give the green light to return rather than governments forcing businesses to re-open when dangers are still present. […]
By Adam Malik | April 22, 2020
We use cookies to make your website experience better. By accepting this notice and continuing to browse our website you confirm you accept our Terms of Use & Privacy Policy.
