Tech
The factors influencing customer loyalty are changing, demanding that insurers rethink and realign how their businesses meet customer expectations, notes a new thought leadership report released Thursday by Majesco. A significant gap exists between consumer needs and expectations and what they are provided, suggests The Rise of the New Insurance Customers: Shifting Views and Expectations… […]
By Canadian Underwriter | November 4, 2016
6 min read
Legal / Regulation
Ontario’s license appeal tribunal – which this year started hearing auto accident benefits disputes – presents “an opportunity” for auto insurers to “redefine how they provide their services,” an insurance company lawyer said Wednesday, while the retired judge who recommended changing the dispute resolution system told the audience of a panel discussion there is “lots […]
By Jason Contant | November 2, 2016
4 min read
Calgary-based brokerage InsureMy Ltd. and United Kingdom-based telematics provider Trak Global Group announced on Wednesday a partnership through an exclusive licensing agreement enabling InsureMy to “distribute products from the Trak/Carrot [Insurance] brand to maximize distribution points throughout Canada.” Trak Global Group is the telematics provider behind the “multi-award winning” Carrot Insurance brand, launched in 2012. […]
By Canadian Underwriter | November 2, 2016
2 min read
Relayr is partnering with Hartford Steam Boiler (HSB), part of Munich Re, to develop customized insurance products to help relayr customers making Internet of Things (IoT) investments protect their return on those investments. Pointing out that that HSB has 150 years of experience insuring the equipment and technology used by businesses, relayr reports that the […]
Digital transformation can propel the insurance industry forward but barriers exist, with a “significant gap between organizations that leverage technology for competitive advantage and those that struggle with innovation,” according to a new study. The study, titled Assessing digital impact across insurer and channel operations, was released on Tuesday by the Genpact Research Institute – […]
By Canadian Underwriter | November 1, 2016
3 min read
OTTAWA — Transport Canada says new cars and small trucks will have to be equipped with rear-view camera systems starting in May 2018. The new regulations have been formally posted in the Canada Gazette for a 75-day comment period. The requirement for back-up visibility brings Canadian standards in line with those in the United States. […]
By Canadian Underwriter | October 31, 2016
1 min read
The Council of Insurance Agents & Brokers (CIAB) in the United States has reported that nearly 40% of polled policyholders who purchased cyber coverage in the last six months have increased their coverage levels. Earlier this week, the CIAB released the findings of its Cyber Insurance Market Watch Survey, which polled 88 respondents from 66 […]
By Canadian Underwriter | October 28, 2016
Millenials’ customer satisfaction with the auto insurance process in the United States, while still the lowest among all generations, is improving and carrying the rest of the industry with it, according to the J.D. Power 2016 U.S. Auto Claims Satisfaction Study. The study found that overall satisfaction among Millenials, or Gen Y (those born between […]
By Canadian Underwriter | October 27, 2016
Insurance sector chief information officers (CIOs) should expand their market insight concerning the innovation and disruption potential of insurance technology startups, or “insurtechs,” to complement their digital insurance strategies, according to Gartner, Inc. The Stamford, Conn.-headquartered information technology research and advisory company predicted in a press release on Monday that 80% of life and property […]
By Canadian Underwriter | October 26, 2016
HR
Brokers, broker management system (BMS) companies and insurance companies all need to “come together” using collaboration, communication and integration, incoming Insurance Brokers Association of Ontario (IBAO) president Traci Boland said last week at the association’s 96th annual convention. “The theme for 2017 is come together,” Boland said in advance of the CEO Panel at the […]
By Jason Contant | October 23, 2016
We use cookies to make your website experience better. By accepting this notice and continuing to browse our website you confirm you accept our Terms of Use & Privacy Policy.
