Tech
Artificial intelligence has not reached the point where it is replacing humans in the insurance industry because many processes still require human intervention, speakers said at a recent insurance conference. Artificial intelligence is used in some cases for client engagement – with a chatbot for instance, Charles Dugas, head of insurance at Elemental AI, said […]
By Greg Meckbach | April 11, 2019
3 min read
Broker management system provider Applied Systems announced Wednesday it has acquired TechCanary. TechCanary is a cloud-based insurance customer relationship management (CRM) system built natively on the Salesforce.com platform for brokerages, managing general agencies (MGA), wholesalers and insurers. Details of the acquisition were not being disclosed, but the deal expands Applied’s sales and marketing solutions and […]
By Jason Contant | April 10, 2019
2 min read
Machine learning and artificial intelligence can create liability risk if it makes decisions that would be inappropriate or even illegal if a real person made them, a risk expert warns. “If you train an algorithm with data that has underlying sexist or racist data, you may end up making a racist or sexist machine learning […]
By Greg Meckbach | April 8, 2019
HR
Applied Systems has appointed Steve Whitelaw as vice president of industry and partner relations for the Canadian marketplace. With more than 20 years of technology leadership and industry relations experience, Whitelaw was previously vice president of IT planning, execution and operational effectiveness at Travelers Canada. “The industry is undergoing digital transformation, and it is critical […]
By Jason Contant | April 5, 2019
TORONTO – The electric vehicle road trip is becoming a practical reality as an increasing number of players work to close gaps in Canada’s fast-charger networks and ease fears of getting stranded along the way. New entrants like Petro-Canada and Electrify Canada are working to add dozens of fast-chargers across the country this year, building […]
By Greg Meckbach | April 4, 2019
4 min read
Sean Christie has been elected chairman of the board at the Centre for Study of Insurance Operations (CSIO). Christie is the chief information officer and vice president of information services at Gore Mutual Insurance Company. He has been a director of CSIO for more than five years. “Sean brings a wealth of knowledge and experience […]
By David Gambrill | April 3, 2019
There is a direct correlation between scalability of intelligent automation (IA) technologies and financial performance, a new KPMG International study has found. Based on a survey of nearly 600 business leaders (including 100 top-level executives) across 13 countries, including Canada, the study found that many enterprises are not scaling IA technologies fast enough to meet […]
By Jason Contant | April 2, 2019
There seems to be no shortage of hazing and abuse incidents in the news lately. Earlier this month, a Miami University student was allegedly hit “with a paddle with spikes and grooves,” forced to drink large amounts of alcohol and smoke marijuana in a hazing incident. Closer to home, six youths were charged last year […]
By Jason Contant | March 26, 2019
British Columbia’s electric utility is managing its cyber security risk for system components that must conform to mandatory reliability standards, but not for components to which the standards do not apply, the province’s auditor general has found. “We concluded that BC Hydro is effectively managing cybersecurity risk by detecting, and responding to, security incidents on […]
By Jason Contant | March 20, 2019
The promise of 5G technology was one of the top stories coming out of this year’s Consumer Electronics Show. But what does that mean for the insurance and collision repair industries? A massive increase in connected devices that respond seemingly instantly will bring about important innovations in a range of sectors, including property and casualty […]
By Jason Contant | March 18, 2019
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