Industry
With talent spread thin in greying claims departments, insurers are looking to use AI to help digitize their claims triage process and other workflows. Officially, it’s called “intelligent process automation” (IPA),” a combination of workflow processes, automation and artificial intelligence (AI) or machine learning. Currently, IPA is able to learn from a company’s processes, rules […]
By David Gambrill | December 5, 2019
3 min read
Capacity issues, cross-border exposure, ongoing trade negotiations and liability losses are some of the biggest challenges in the commercial transportation space, a speaker said last week at Insurance Bureau of Canada (IBC)’s inaugural Commercial Insurance Symposium. “In the past four years, in my focus line, you’ve literally seen excess liability dry up as it relates […]
By Jason Contant | December 3, 2019
It would appear that brokers and carriers want each other to “take on a little bit more,” in this hardening market, attendees to Insurance Bureau of Canada’s first-ever Commercial Insurance Symposium heard last week. Carriers want assistance in general underwriting, servicing and claims. “They want brokers to take on a little bit more work and, […]
The takeover by Intact Financial Corp. of The Guarantee Company of North America is now complete, Toronto-based Intact announced Monday. “We can now welcome The Guarantee and Frank Cowan employees into the Intact family,” Intact CEO Charles Brindamour said in a release announcing the deal has received all regulatory approvals. Frank Cowan Company Limited is […]
By Greg Meckbach | December 3, 2019
2 min read
VANCOUVER – Amid a reckoning in the NHL and mounting allegations of abuse and harassment in university sports, athletes are renewing a call for an independent body to probe complaints and oversee a universal code of conduct. Former Olympic skier Allison Forsyth says if such an organization had existed in the late 1990s, it likely […]
By Jason Contant | November 29, 2019
5 min read
There’s a good chance you’ll be tempted to put work aside and look for deals with Black Friday sales online. If you’re using your work device, your employer will likely look the other way. But that doesn’t mean they don’t have concerns about you shopping while on the clock. Nearly 40% of Canadian employees told […]
By Adam Malik | November 28, 2019
Young insurance professionals are being put in senior positions despite not having enough experience and it risks putting the industry in a perilous position, warns one veteran award-winning broker. Complicating matters further, she says, the industry across the board has to do a better job of offering opportunities for young insurance professionals to educate themselves. […]
Ontario’s Licence Appeal Tribunal (LAT) has ruled in favour of The Co-operators after completely dismissing an occupational therapist’s report that disparaged the insurer and provided opinions outside the scope of medical practice. An auto accident claimant – identified only as B.S. in the decision – was seeking entitlement to about $24,000 in recommended treatment plans, […]
By Jason Contant | November 27, 2019
Kent Rowe has taken over from Chris Floyd as president of the Insurance Brokers Association of Canada
November 25, 2019
Promutuel Insurance has announced the appointment of Geneviève Fortier as chief executive officer, effective Dec. 16. Fortier succeeds Normand Morin, who has served as interim CEO since April 2019. She has held key senior executive positions in the industry including, most recently, senior vice president of sales and distribution at SSQ Insurance. The board of […]
By Jason Contant | November 25, 2019
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