Operations

How artificial intelligence benefits brokers

We’ve all seen stories about AI and what programs like ChatGPT will mean for the future of work. The general consensus – for now at least – is that it won’t replace insurance brokers. But as this technology becomes more powerful and sophisticated, what if it actually replaces a huge part of what brokers do […]

By Phil | August 31, 2023

3 min read

Rollover communication error lands BrokerLink in hot water

BrokerLink in Alberta got some unwanted regulatory attention after failing to inform a client about a rollover agreement the brokerage had made with a new insurer on behalf of a farm insurance client. As is common in P&C insurance, when a brokerage terminates a contract with an insurer, it enters into a “rollover agreement” with […]

By David Gambrill | August 28, 2023

4 min read

Don’t forget to make sure your client’s policy is in force

A B.C. broker, his brokerage, and the brokerage’s representative nominee were collectively fined $7,500 for a procedural mix-up that left a client unknowingly without a policy in force for a year. The broker, Amrit Singh Sidhu, received a $5,000 fine for his role in the matter. In Amrit Singh Sidhu, Daljit Singh Sidhu and S&S […]

By David Gambrill | August 22, 2023

4 min read

Angry at losing a deal? Don’t take it out on the client

Frustrated at losing a deal in a competitive marketplace? Don’t take it out on the client, B.C.’s broker regulator has warned. A B.C. broker received a reprimand from the Insurance Council of B.C. for sending an angry letter to a client after the client rejected the broker’s quote for strata insurance. The broker was also […]

By David Gambrill | August 18, 2023

4 min read