Operations
Canada’s largest property and casualty insurer plans to be ready for companies from outside the industry who could disrupt the brokerage side of personal lines insurance. “On the distribution side of things, I think one needs to expect that players with big brands, better know-how and insight of customers and great experience might disrupt distribution,” […]
By Greg Meckbach | December 10, 2019
3 min read
Nearly seven in 10 customers want to be able to contact a business via text message but just 13% of small and medium businesses are actually using the medium to communicate with their customers, according to a recent study. While stats aren’t available as to how many brokers text back and forth with their client, […]
By Adam Malik | December 6, 2019
Brokers need to focus their cyber insurance selling efforts on more than just traditional privacy risks and tailor them to specific industries, a specialist insurer said Wednesday. “Cyber is about way more than just privacy and if you explain to your clients that cyber risk exists outside the realm of just privacy, there’s much more […]
By Jason Contant | December 6, 2019
Dave Partington has been named CEO of Gallagher’s Canadian retail property and casualty brokerage operations. Gallagher is a global insurance brokerage, risk management and consulting services firm. Partington will lead the strategy and culture for continued growth across Canada, according to the Rolling Meadows, Ill.-based brokerage. Partington joined Gallagher in 2012, initially leading the regional […]
By Jason Contant | December 5, 2019
1 min read
When change hits other industries, property and casualty insurance leaders need to be included in the process to assess the impact such changes would have on insurance, says one veteran broker. Otherwise, don’t be surprised when insurance pros are caught off guard when new trends emerge. The current challenge facing auto lines is a perfect […]
By Adam Malik | December 4, 2019
2 min read
Applied Systems announced Wednesday it has entered into a definitive agreement to acquire Indio Technologies, a software company that digitizes the insurance application and renewal process. The announcement comes less than two months after Applied acquired Policy Works, a major platform for commercial lines business in Canada. “We wanted to bring a team that had […]
By Jason Contant | December 4, 2019
Hard market conditions will likely stay the same in 2020, but brokers will not. Here’s how you can expect brokers to change over the next year...
December 3, 2019
5 min read
Finding it harder to recruit young people? Try explaining what insurance brokerage employees actually do, panelists advised brokers at a recent conference. “People who don’t work in the insurance industry have a distorted view of what it’s like to be in insurance sales,” said Peter Morris, president of Robertson Morris Consulting. “They think that in […]
By Greg Meckbach | December 3, 2019
When private equity players are looking to buy firms they think are “recession proof” and brokerage owners reach retirement age, it’s a recipe for more mergers and acquisitions, insurance professionals heard last week at KPMG Canada’s 28th annual insurance conference. Canada saw 47 merger and acquisition transactions in insurance distribution during the third quarter of […]
By Greg Meckbach | December 2, 2019
If you manage a brokerage that has merged, don’t forget to tell every employee why the transaction took place and what the end goal is, brokerage leaders who have been through the process said Thursday. “I don’t think, in any situation, in any acquisition in which I have dealt, that somebody complained that they were […]
By Greg Meckbach | November 29, 2019
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