Operations

‘Bring it on,’ Intact CEO tells industry disruptors

Canada’s largest property and casualty insurer plans to be ready for companies from outside the industry who could disrupt the brokerage side of personal lines insurance. “On the distribution side of things, I think one needs to expect that players with big brands, better know-how and insight of customers and great experience might disrupt distribution,” […]

By Greg Meckbach | December 10, 2019

3 min read

Customers want you to text them. So why aren’t you?

Nearly seven in 10 customers want to be able to contact a business via text message but just 13% of small and medium businesses are actually using the medium to communicate with their customers, according to a recent study. While stats aren’t available as to how many brokers text back and forth with their client, […]

By Adam Malik | December 6, 2019

3 min read

Why brokers need to change cyber talking points for each client

Brokers need to focus their cyber insurance selling efforts on more than just traditional privacy risks and tailor them to specific industries, a specialist insurer said Wednesday. “Cyber is about way more than just privacy and if you explain to your clients that cyber risk exists outside the realm of just privacy, there’s much more […]

By Jason Contant | December 6, 2019

3 min read

Gallagher names CEO of Canadian brokerage operations

Dave Partington has been named CEO of Gallagher’s Canadian retail property and casualty brokerage operations. Gallagher is a global insurance brokerage, risk management and consulting services firm. Partington will lead the strategy and culture for continued growth across Canada, according to the Rolling Meadows, Ill.-based brokerage. Partington joined Gallagher in 2012, initially leading the regional […]

By Jason Contant | December 5, 2019

1 min read