Operations

Aviva’s approach to the small business portal experience

Brokers have long expressed concerns about digital portals, from been kicked out as they near the end of a submission to the amount of time it takes to log into each insurer’s portal. In Canadian Underwriter’s recently-released 2019 National Broker Survey, brokers were asked what insurers could do to provide the broker’s small business customers […]

By Jason Contant | October 25, 2019

3 min read

How new rules will make being a broker in Alberta easier

Cross another item off the wish list for the Insurance Brokers Association of Alberta. A pair of professional insurance designations are now approved as licencing equivalencies in the province – the Chartered Insurance Professional (CIP) and the Canadian Accredited Insurance Broker (CAIB). Getting this done was important to the association as it was one of […]

By Adam Malik | October 25, 2019

3 min read

Brokerage exonerated from negligence in impounded vehicle dispute

A British Columbia brokerage was not wrong to issue a disputed temporary permit that allowed another person to drive a client’s car, the province’s Civil Resolution Tribunal (CRT) has ruled. The matter arose from a dispute between Andrew Lawrie and another person identified in the CRT decision only as ‘RS.’ Lawrie and RS clearly did […]

By Jason Contant | October 22, 2019

3 min read

What’s next for broker-insurer connectivity?

Now that the D/X Initiative has broken ground with the completion of a first notice of loss (FNOL) transaction in real-time, what’s next for broker-insurer connectivity? “There’s a perception in the industry, I think, that when we talk about connectivity… that it’s focused on personal lines,” Steve Whitelaw, vice president of industry and partner relations […]

By Jason Contant | October 21, 2019

3 min read