Tech

Innovative technologies clustered on expectations side, most types of technology two to 10 years away: CIAA event speaker

The influence of technology will be more clearly felt in the next 10 or 15 years as opposed to the next few years, Duncan Stewart, director of technology, media and telecommunications research for Deloitte Canada, suggested during a Canadian Insurance Accountants Association event in downtown Toronto last week. Citing the latest Gartner hype cycle for […]

By Angela Stelmakowich | April 19, 2017

4 min read

Consumers starting to expect zero friction, omni-channel offering key: CIAA event speakers

Insurance is among the services that must offer an omni-channel experience if it expects to address the expectations of consumers as the complexity of their demands shift, Duncan Stewart, director of technology, media and telecommunications research for Deloitte Canada, suggested Thursday during an industry event in Toronto. “The more complex and higher value the transaction, […]

By Angela Stelmakowich | April 18, 2017

4 min read

Carriers should more fully explore potential in episodic insurance, CIAA event hears

Insurance carriers need to more seriously consider the potential that exists in episodic insurance and how such an approach could alter offerings, Mukul Ahuja, leader of insurance strategy and innovation at Deloitte Canada, suggested Thursday. “Not nearly enough carriers are looking at that seriously as an opportunity right now in terms of the potential,” Ahuja […]

By Angela Stelmakowich | April 17, 2017

5 min read

Autonomous vehicles coming, but auto books will not disappear any time soon: CIAA event speaker

Autonomous vehicles are coming, but there is no need for property and casualty insurers to panic that their auto books are going to quickly disappear, Andrew Lo, president and chief operating officer of Kanetix Ltd., said Thursday at the Canadian Insurance Accountants Association (CIAA) Tech IT Forward event in downtown Toronto. “If you feel a […]

By Angela Stelmakowich | April 17, 2017

4 min read