Tech

Consumers starting to expect zero friction, omni-channel offering key: CIAA event speakers

Insurance is among the services that must offer an omni-channel experience if it expects to address the expectations of consumers as the complexity of their demands shift, Duncan Stewart, director of technology, media and telecommunications research for Deloitte Canada, suggested Thursday during an industry event in Toronto. “The more complex and higher value the transaction, […]

By Angela Stelmakowich | April 18, 2017

4 min read

Carriers should more fully explore potential in episodic insurance, CIAA event hears

Insurance carriers need to more seriously consider the potential that exists in episodic insurance and how such an approach could alter offerings, Mukul Ahuja, leader of insurance strategy and innovation at Deloitte Canada, suggested Thursday. “Not nearly enough carriers are looking at that seriously as an opportunity right now in terms of the potential,” Ahuja […]

By Angela Stelmakowich | April 17, 2017

5 min read

Autonomous vehicles coming, but auto books will not disappear any time soon: CIAA event speaker

Autonomous vehicles are coming, but there is no need for property and casualty insurers to panic that their auto books are going to quickly disappear, Andrew Lo, president and chief operating officer of Kanetix Ltd., said Thursday at the Canadian Insurance Accountants Association (CIAA) Tech IT Forward event in downtown Toronto. “If you feel a […]

By Angela Stelmakowich | April 17, 2017

4 min read

Facebook a ‘critical part’ of financial service providers’ marketing strategy: CSIO speaker

Insurance providers need to consider mobile computing devices and targetting prospective customers at certain stages of their life, a Facebook Canada official recently told members of the Centre for Study of Insurance Operations. “Think mobile first,” said Robert Geller, a member of Facebook Canada’s financial services team, to an audience of about 100 insurance professionals […]

By Jason Contant | April 17, 2017

2 min read