Operations
Many brokerage offices are open for business outside of normal working hours but some question whether this is really necessary, given recent advances in web services. “It shouldn’t really matter if your technology is structured properly” whether your brokerage is open on weekends or evenings, said Ken Schindle, president of Thomson-Schindle-Green Insurance and Financial Services […]
By Greg Meckbach | August 20, 2018
2 min read
Hub International Ltd. is planning to use the recent acquisition of a Windsor, Ont. firm to expand its online services with existing brokerages. “The reason why we bought Cypher Systems Group is we really felt that we wanted to have an omni-channel offering for our customers,” Hub Canada president Tina Osen said Friday in an […]
By Greg Meckbach | August 17, 2018
Tech
As the hype around blockchain continues and it looks increasingly like the technology is here to stay, insurers are taking a closer look and seeking to create coverages to respond to this evolving market. Blockchain currently has a variety of applications for existing operations, such as shipping, pharmaceutical and cryptocurrencies, but could also come into […]
By Jason Contant | August 17, 2018
3 min read
HR
The Insurance Brokers Association of Ontario (IBAO) is anticipating “significant” time and cost savings as the exams for the Canadian Accredited Insurance Brokers (CAIB) program move to a “fully digital experience” in the province by December. “We’ll no longer be shipping boxes back and forth across the province, and booking and paying for writing locations […]
By Jason Contant | August 16, 2018
One large, multi-location Canadian brokerage saw a 33% increase in leads generated through their website, simply by introducing a chatbot to provide instant home and auto insurance quoting, the CEO and founder of a Kitchener, Ont.-based insurtech said Friday. ProNavigator joined forces with Applied Systems Canada to use ProNavigator Virtual Assistant to provide quotes 24/7 […]
By Jason Contant | August 14, 2018
Reducing the workload for human beings is one reason some insurance carriers are participating in part of the Insurance Brokers Association of Canada’s Data Exchange project. “We are constantly looking for ways to eliminate manual processes, to eliminate administrative functions, and try to focus those resources for higher value-add to clients,” said Mark Lipman, chief […]
By Greg Meckbach | August 13, 2018
While Canadian organizations are investing in emerging technologies and innovation, few of them are managing the associated risks, a report from PwC Canada suggests. Jennifer Johnson, a partner and national financial services leader with PwC Canada, says that when she thinks about innovation, it can be about introducing new technology, or it can be about […]
By Jason Contant | August 10, 2018
Brokers who spend too much time typing information into two different computer systems are getting help from the Insurance Brokers Association of Canada, and IBAC is looking for help on some new working groups. IBAC aims to have some working groups – among the next steps of the IBAC-led Data Exchange (D/X) – up and […]
By Greg Meckbach | August 3, 2018
While a majority (85%) of Canadian organizations are investing in emerging technologies, few of them are managing the risks associated with technology, such as cybersecurity threats and lack of talent, a recent PwC Canada report has found. The Full Risk in Review report, released in late June, found that 85% of more than 1,500 global […]
By Jason Contant | August 2, 2018
When it comes to real-time data exchange, the insurance industry in Canada seems to be more on the right path than south of the border, said the CEO and co-founder of an insurtech in the United States that recently incorporated in Canada. TechCanary CEO and co-founder Reid Holzworth spoke to Canadian Underwriter Tuesday, days after […]
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