Industry
Privacy is an essential part of insurance and for high net worth (HNW) clients, it’s even more important to be discreet — particularly if they have insurance claims. “For a HNW client, [any kind of loss] resulting in a claim can be stressful or an inconvenience,” said Gisèle Kupsh, National Ovation Claims Leader with Aviva Insurance. […]
By Phil | November 23, 2021
3 min read
Canada is considering an international proposal that would double the ambition of its greenhouse gas emissions targets from shipping – a plan observers say the country seems ready to support. A committee of the International Maritime Organization, which sets the rules for the high seas, is debating a resolution this week that would set a […]
By Jason Contant | November 23, 2021
Having clear policy wording is one component of the “social” part of environmental-social-governance (ESG) practices, suggests senior official with Canada’s financial services regulator. “It’s increasingly clear that insurers need to focus on policy wording to avoid adverse court decisions as the social aspects are more in favour of claimants,” said Neville Henderson, assistant superintendent at […]
By Greg Meckbach | November 22, 2021
2 min read
Broker and consultant NFP’s Canadian-based offices formed an exclusive partnership with U.K.-based Loadsure to obtain instant- and on-demand cargo and shippers’ coverage to NFP’s Canadian logistics clients shipping cargo globally. The agreement includes inland transit. NFP has over 800 employees in Canada and more than 6,000 globally. “Adding Loadsure’s ability to incorporate data analytics, in […]
By Phil | November 22, 2021
1 min read
Respondents to Canadian Underwriter’s Trusted Advisor 2021 survey sent a clear message to brokers: many, they believe, should improve their service. Rating on a scale of zero to ten under the category Net Promoter Score (NPS), the likelihood they would recommend their broker to a family member, friend or business colleague, only 34% of business […]
4 min read
HALIFAX – Much of the Maritime region is bracing for strong winds and heavy downpours that could dump up to 150 millimetres of rain in some areas by Wednesday. Total rainfall over the next 36 hours is expected to be greatest in eastern Nova Scotia, with wind gusts reaching up to 100 kilometres per hour […]
By Jason Contant | November 22, 2021
The worlds of sports and entertainment have their share of behaviourally challenged people. And it’s not just actors, singers and athletes who get into trouble. Bad behaviour can also lurk in the C-suite. So, hopefully, their teams, record labels, companies and brand sponsors have had the presence of mind to acquire death & disgrace insurance […]
By Phil | November 19, 2021
Usage-based insurance (UBI) empowers the customer and takes a lot of the complexity out of the insurance product, a speaker said Wednesday during KPMG’s 30th annual insurance conference. “Personally, I love the idea of usage-based insurance and telematics,” Celyeste Power, chief strategy officer with Insurance Bureau of Canada, said during the Reimagining Customer Experience panel at the conference. “It […]
By Jason Contant | November 19, 2021
Editor’s Note: In honour and celebration of Women and Insurance Cancer Crusade (WICC)’s 25th anniversary, Canadian Underwriter will be publishing each Friday a personal story of someone who has been touched by WICC’s fundraising activities in support of cancer care and research. In this second part of the series, there will be five stories. Canada’s […]
By Jason Contant | November 18, 2021
While the traditional view of claims is that it sits towards the back of the value chain, that is changing, a speaker said Wednesday during KPMG’s 30th annual insurance conference. The evolving role of claims was one of four macro (or high-level) trends discussed during the Reimagining Operations session at the virtual conference. Paul Jones, […]
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